Pet Care & Customer Service Associate (Flexible Schedule)

Pet Supplies Plus 4074; Willoughby (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Promotion-from-within culture

Employee discounts

Flexible scheduling

Advancement opportunities

Job summary

Pet Supplies Plus is hiring a Retail Pet Store Associate (Team Member) in Willoughby, Ohio. You’ll deliver friendly customer service, help pet parents choose products, and keep shelves stocked and displays inviting.

This role features flexible scheduling, advancement opportunities, and ongoing training to grow with a neighborhood-focused team. If you love pets and helping customers, we’d love to meet you!

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a fast-paced retail environment.
• Reliability and teamwork to support customers and pets.

Responsibilities

• Greet neighbors with a friendly, pawsitively passionate attitude.
• Help a new puppy parent pick the right food or assist regulars with essential items.
• Make thoughtful product recommendations based on each pet’s needs.
• Operate the POS system, process transactions, and handle returns.
• Promote store specials, loyalty programs, and current offers.
• Stock shelves, manage inventory, and keep displays organized.
• Lift and stock bags of pet food and supplies.
• Assist pet parents with self-wash stations and explain the process.
• Restock bathing supplies and keep the store clean and welcoming.
• Provide occasional services like walk-in nail trims (training provided).

Skills

Customer service

Communication

Teamwork

Job description

Pet Supplies Plus is hiring a Retail Pet Store Associate (Team Member) in Willoughby, Ohio. You’ll deliver friendly customer service, help pet parents choose products, and keep shelves stocked and displays inviting.

This role features flexible scheduling, advancement opportunities, and ongoing training to grow with a neighborhood-focused team. If you love pets and helping customers, we’d love to meet you!