Pet Care Customer Experience Associate (Weekends/Holidays)

Holidaybarn; Glen Allen (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Holiday Barn Pet Resorts in Glen Allen, VA is seeking a full-time Customer Service Associate to greet pet owners and manage daily interactions at our busy boarding, daycare, and training facility. As the face of our brand, you'll help clients select services, arrange playtimes, and schedule stays while maintaining a friendly, professional atmosphere.

The role requires the ability to multitask in a fast-paced setting and open weekend availability.

Qualifications

• Experience in customer service in a pet-care setting.
• Strong communication and people skills.
• Able to lift up to 50 lbs and work in a loud environment.
• Open availability including weekends and major holidays.
• Proficient with Microsoft 365.

Responsibilities

• Greet customers and handle inquiries on services.
• Assist clients in choosing boarding, daycare, and grooming.
• Schedule and coordinate boarding stays.
• Manage arrival and departure procedures for guests.
• Answer phone calls and manage high-volume requests.
• Maintain clean, organized lobby and communicate with pet owners.

Skills

Customer interaction

Communication skills

Microsoft 365

Pet care knowledge

Weekend availability

Multitasking

Tools

Microsoft 365

Job description

Holiday Barn Pet Resorts in Glen Allen, VA is seeking a full-time Customer Service Associate to greet pet owners and manage daily interactions at our busy boarding, daycare, and training facility. As the face of our brand, you'll help clients select services, arrange playtimes, and schedule stays while maintaining a friendly, professional atmosphere.

The role requires the ability to multitask in a fast-paced setting and open weekend availability.