Customer Service Associate

Holiday Barn Pet Resorts; Glen Allen (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Holiday Barn Pet Resorts in Glen Allen, VA is seeking a full-time Customer Service Associate to greet pet owners and manage daily interactions at our busy boarding, daycare, and training facility. As the face of our brand, you'll help clients select services, arrange playtimes, and schedule stays while maintaining a friendly, professional atmosphere.

The role requires the ability to multitask in a fast-paced setting and open weekend availability.

Qualifications

• Experience in customer service in a pet-care setting.
• Strong communication and people skills.
• Able to lift up to 50 lbs and work in a loud environment.
• Open availability including weekends and major holidays.
• Proficient with Microsoft 365.

Responsibilities

• Greet customers and handle inquiries on services.
• Assist clients in choosing boarding, daycare, and grooming.
• Schedule and coordinate boarding stays.
• Manage arrival and departure procedures for guests.
• Answer phone calls and manage high-volume requests.
• Maintain clean, organized lobby and communicate with pet owners.

Skills

Customer interaction

Communication skills

Microsoft 365

Pet care knowledge

Weekend availability

Multitasking

Tools

Microsoft 365

Job description

All communication will be via email. While we are excited to meet you, please keep our lobbies and phone lines clear for pet parents.

Do you love cats and dogs? Work with pets every day at our award-winning pet boarding, training, and daycare facility!

Holiday Barn Pet Resorts is seeking a full-time Customer Service Associate for our Glen Allen location. As the face of our pet boarding, daycare, and training facility, Customer Service Associates ensure positive relationships are developed and maintained with our furry guests and their owners! Customer Service Associates provide critical face-to-face interaction with pet owners and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, pick an appropriate pet grooming service, and schedule boarding stays.

Holiday Barn is a high-volume pet resort in Richmond, with the opportunity to discuss pet care with owners on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures for our guests, meet and greet our customers in a friendly and professional manner, work with customers during pick-up and drop-off, have the ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease. Customer Service Associates are an intuitive part of our "pack" and work within our company's values and brand experience.

PREFERRED REQUIREMENTS

• A person who thrives on interacting with people, dogs, cats, and other animals.
• Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial.
• Flexibility - we are a pet boarding business; candidates must have open availability and be ready to work weekends and major holidays.
• Ability to use Microsoft 365.
• Strong communication skills.

This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc.

Holiday Barn is a drug free workplace.
Holiday Barn is an equal opportunity employer.