Pet Care & Customer Experience Associate

Petco; Firestone Park (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Petco is hiring a Sales Associate for a Pet Care Center in California. You’ll assist pet parents in choosing products, while creating a welcoming, safe environment for all customers and pets. This role emphasizes helpful, solutions-focused service on a fast-paced retail floor.

You’ll greet customers, process sales, stock shelves, and support inventory integrity, working with a team to meet store goals and provide great pet care.

Qualifications

• Previous retail or customer service experience preferred but not required.
• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Multitask in a fast-paced environment.
• Basic math skills and comfort handling cash.
• Attention to detail and reliability.

Responsibilities

• Pet First – Support the health, safety, and proper care of all animals per Petco policies.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and deliver friendly, helpful, and solution-focused service.
• Create positive shopping experiences that build trust and customer loyalty.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity.
• Follow all company policies, procedures, and safety standards.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Multitasking

Attention to detail

Job description

Petco is hiring a Sales Associate for a Pet Care Center in California. You’ll assist pet parents in choosing products, while creating a welcoming, safe environment for all customers and pets. This role emphasizes helpful, solutions-focused service on a fast-paced retail floor.

You’ll greet customers, process sales, stock shelves, and support inventory integrity, working with a team to meet store goals and provide great pet care.