Pet Care Center Leader: Lead Ops & Service

Petco; Gloucester (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Petco is seeking a dedicated Key Holder to support daily store operations in a Pet Care Center retail environment. You will lead on the sales floor, open and close the store, and serve as the primary contact when management isn’t present.

Your role includes overseeing partners, maintaining merchandising standards, and ensuring a safe, welcoming space for pets and customers. You will deliver friendly, knowledgeable service, handle cash transactions, and help drive store goals while upholding

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.

Responsibilities

• Uphold Petco animal care standards and ensure safe handling of all animals.
• Open and close the store and act as point of contact when management is absent.
• Lead on the sales floor, solve problems on the spot, and deliver a great customer experience.
• Support store leadership by supervising partners and maintaining a clean, organized environment.
• Execute merchandising standards and assist with inventory and price accuracy.

Skills

Leadership

Problem solving

Communication

Multitasking

Cash handling

Attention to detail

Job description

Petco is seeking a dedicated Key Holder to support daily store operations in a Pet Care Center retail environment. You will lead on the sales floor, open and close the store, and serve as the primary contact when management isn’t present.

Your role includes overseeing partners, maintaining merchandising standards, and ensuring a safe, welcoming space for pets and customers. You will deliver friendly, knowledgeable service, handle cash transactions, and help drive store goals while upholding