Pet Care Center Leader: Grow People, Profit & Pets

Petco Animal Supplies Stores, Inc.; Napa (CA); On-site; USD 75,000 - 124,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a General Manager to lead a Pet Care Center, delivering strong sales, service, and care for pets. You will inspire teams, manage operations, and ensure exceptional customer experiences while upholding Petco standards and values.

You will recruit and develop staff, optimize labor and budget, and represent Petco in the community through events and partnerships. This full-time role requires a passion for pets and a hands-on leadership style.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Lead a Pet Care Center to meet people, pets, and business goals with integrity and accountability.
• Drive sales growth, profitability, and operational excellence.
• Attract, hire, train, coach, and develop diverse talent across all roles.
• Create a welcoming, safe, and high‑performing environment for customers and partners.

Skills

Management experience

Leadership

Communication skills

Customer service

Education

High school diploma or GED

Job description

Petco Animal Supplies, Inc. is seeking a General Manager to lead a Pet Care Center, delivering strong sales, service, and care for pets. You will inspire teams, manage operations, and ensure exceptional customer experiences while upholding Petco standards and values.

You will recruit and develop staff, optimize labor and budget, and represent Petco in the community through events and partnerships. This full-time role requires a passion for pets and a hands-on leadership style.