Pet Care Center General Manager: Lead, Grow & Inspire

Petco Animal Supplies Stores, Inc.; Pittsfield (MA); On-site; USD 40,000 - 74,000; Full time

Job summary

Petco Animal Supplies Stores, Inc. is seeking a General Manager to lead a Pet Care Center, ensuring superb pet care, customer service, and operational excellence. You will own the business, coach partners, and drive profitable growth on the sales floor and in daily operations.

You will build a high-performing team, manage budgets, and align with Petco standards for safety and customer experience while engaging with the community and pets daily.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Lead Pet First Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
• Foster the Fun Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
• Let’s Go! Own the business: drive sales growth, profitability, and operational excellence.
• Manage labor, payroll, and expenses to maximize productivity and results.
• Execute merchandising, inventory, and operational processes to brand and safety standards.

Skills

Management experience

People leadership

Communication skills

Problem-solving

Organizational skills

Pet care interest

Education

High school diploma or GED

Job description

Petco Animal Supplies Stores, Inc. is seeking a General Manager to lead a Pet Care Center, ensuring superb pet care, customer service, and operational excellence. You will own the business, coach partners, and drive profitable growth on the sales floor and in daily operations.

You will build a high-performing team, manage budgets, and align with Petco standards for safety and customer experience while engaging with the community and pets daily.