Pet Care Center GM — Lead, Grow & Care for Pets

Petco Animal Supplies Stores, Inc.; Durham (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a General Manager to lead a Pet Care Center, drive sales, and ensure top‑tier animal care and store operations. You will own the business, build a high‑performing team, and partner with Petco to deliver exceptional customer experiences.

You will manage people, performance, and processes, while championing Petco values, safety, and community engagement. This full‑time role requires passion for pets and strong leadership.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem‑solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Lead a Pet Care Center team, hiring, coaching, and developing staff.
• Meet or exceed sales, profitability, and operational goals.
• Oversee labor, payroll, and expenses to maximize productivity and results.
• Ensure safe, clean, and compliant store operations and animal care.
• Represent Petco in the community through events and partnerships.

Skills

People Leadership

Coaching

Talent Development

Communication

Problem Solving

Organizational Abilities

Pet Care Knowledge

Financial Acumen

Operational Excellence

Education

High school diploma

Leadership development programs

Job description

Petco Animal Supplies, Inc. is seeking a General Manager to lead a Pet Care Center, drive sales, and ensure top‑tier animal care and store operations. You will own the business, build a high‑performing team, and partner with Petco to deliver exceptional customer experiences.

You will manage people, performance, and processes, while championing Petco values, safety, and community engagement. This full‑time role requires passion for pets and strong leadership.