Pet Care Center Lead — Inspire Teams & Service

PETCO Animal Supplies Stores, Inc.; Baldwin (NY); On-site; USD 34,000 - 54,000; Full time

Job summary

Petco Animal Supplies, Inc. in Baldwin, NY is hiring an Assistant Manager to support the General Manager in running a high-performing Pet Care Center, leading partners, caring for pets, and delivering exceptional customer experiences.

You will be a trusted leader on the sales floor, stepping in during the GM's absence and helping develop talent, drive results, and ensure operational excellence every day. This full-time role offers hands-on leadership, growth opportunities, and a culture that

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Responsibilities

• Uphold Petco animal care standards and safety.
• Lead store partners to deliver exceptional customer experiences.
• Assist with hiring, onboarding, training, and development.
• Provide coaching, feedback, and recognition to improve performance.
• Maintain a clean, visually appealing store reflecting Petco brand.
• Lead in GM's absence and manage daily operations.
• Resolve escalated customer concerns promptly and professionally.
• Monitor store performance and share insights with GM.
• Assist with inventory, merchandising, and events.
• Support operating hours including evenings/weekends/holidays.

Skills

Leadership & supervision

Customer service

Communication

POS familiarity

Problem-solving

Tools

POS systems

Microsoft Office

Job description

Petco Animal Supplies, Inc. in Baldwin, NY is hiring an Assistant Manager to support the General Manager in running a high-performing Pet Care Center, leading partners, caring for pets, and delivering exceptional customer experiences.

You will be a trusted leader on the sales floor, stepping in during the GM's absence and helping develop talent, drive results, and ensure operational excellence every day. This full-time role offers hands-on leadership, growth opportunities, and a culture that