Pet Care Center General Manager: Lead, Grow, Delight Pets

Petco; Elgin (IL); On-site; USD 53,000 - 86,000; Full time

Job summary

Petco is seeking a General Manager to lead a high-performing Pet Care Center in the United States. You will own people leadership, drive profitability, and ensure exceptional pet care and customer experiences on the floor.

You will recruit, coach, and develop a diverse team while managing labor, inventory, and merchandising to Petco standards. Strong communication and strategic thinking are essential.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.
• A genuine passion for pets and customer service.

Responsibilities

• Develop a strong leadership bench with succession planning.
• Lead performance management, coaching, and accountability for partners.
• Promote learning, growth, and career development across the store.
• Foster teamwork, inclusion, and shared ownership among staff.
• Meet or exceed sales, profitability, and operational goals.

Skills

Management experience

People leadership

Communication

Business acumen

Customer service passion

Education

High school diploma or GED

Job description

Petco is seeking a General Manager to lead a high-performing Pet Care Center in the United States. You will own people leadership, drive profitability, and ensure exceptional pet care and customer experiences on the floor.

You will recruit, coach, and develop a diverse team while managing labor, inventory, and merchandising to Petco standards. Strong communication and strategic thinking are essential.