Pet Care Assistant

Banfield Pet Hospital; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Banfield Pet Hospital in Charlotte, NC is seeking a Pet Care Assistant to support the veterinary medical team. You will help prepare treatment rooms, assist during exams, and engage clients with friendly, professional communication.

This role emphasizes humane handling of pets, adherence to hospital protocols, and ongoing learning through our Five Principles and teamwork. You will be involved in lab work, animal bathing, cage cleaning, and daily housekeeping to keep a warm, efficient hospital

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Prepare examination room and needed medical items and supplies for the veterinarian and/or veterinary technician.
• Maintain the flow of the Cycle of Service and provide client education on preventive care.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients and care for them (walking, feeding, cleaning cages).
• Bathe and dip pets when necessary to treat dermatological conditions.
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital including housekeeping tasks.
• Other job duties as assigned.

Job description

Pet Care Assistant

This posting will remain open for a minimum of two weeks from the posting date.

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

Job Summary

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities and Tasks

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.

• Maintain the flow of the Cycle of Service in accordance with position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as‑needed basis.

• Hold or restrain pets during examination, treatment, or inoculation.

• Prepare routine in‑house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.

• Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by "walking", exercising, feeding, and cleaning cages and pets (when approved by the veterinarian or veterinary technician).

• Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician).

• Clean the surgical suite and instruments.

• Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.

• Other job duties as assigned.

The Five Principles

Every associate including the Pet Care Assistant has an important contribution to make to the veterinary team. We’re looking for Pet Care Assistants who are dedicated to their work, have a positive attitude and use our Five Principles:

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.

• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

• Mutual