Pet Care Assistant

Banfield Pet Hospital; Aurora (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

Banfield Pet Hospital is seeking a Pet Care Assistant to join the veterinary team. You will prepare treatment rooms, assist during examinations, educate clients on preventive care, and help ensure humane care for pets while maintaining a welcoming environment.

The role requires strong English communication, organization, and the ability to multi-task in a busy clinic. Weekend and evening hours may be required, with a focus on high-quality client service and compassionate pet care.

Qualifications

• Capabilities and Experience: ability to multi-task
• Communication skills: fluent English, strong written and verbal skills
• Organizational ability: systematic, orderly, and able to create order from chaos
• Problem solving: identify, analyze and resolve problems; provide practical solutions
• Client service: attentive, courteous, and informative service to clients
• Intellectual ability: ability to follow instructions and provide directions
• Mathematical ability: basic math and unit conversions
• Computer skills: comfortable using Word, Excel, Outlook and related software

Responsibilities

• Live and exemplify Mars Five Principles within self and team.
• Prepare examination room and medical supplies for veterinarian and staff.
• Educate clients on preventive care and wellness plans; support Client Services.
• Restrain and handle pets during examinations and procedures.
• Prepare routine in-house tests per state rules and regulations.
• Monitor comfort of hospitalized pets and maintain clean, safe environment.
• Support housekeeping, instrument cleaning and hospital cleanliness.
• Perform additional duties as assigned

Skills

Multi-tasking

English communication

Organizational ability

Problem solving

Client service

Intellectual ability

Mathematical ability

Computer skills

Initiative

Integrity

Cooperativeness

Flexibility

Independence

Resilience to stress

Job description

At MVH, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented associates! We value all our associates and we want you to stick around! Career growth and professional development are important, so we want to provide you with opportunities to take on new and exciting roles within MVH!

PET CARE ASSISTANT

This posting will remain open for a minimum of two weeks from the posting date.

A career at Banfield means you’ll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

JOB SUMMARY

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Prepare the treatment room for examination of pets and all necessary medical item and supplies (e.g. vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.

• Maintain the flow of the Cycle of Service in accordance with position. Provide Client Education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis.

• Hold or restrain pets during examination, treatment, or inoculation.

• Prepare routine in-house laboratory tests (e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.

• Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by “walking”, exercising, feeding, and cleaning cages and pet (when approved by the veterinarian or veterinary technician).

• Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician.

• Clean the surgical suite and instruments.

• Ensure cleanliness of the hospital including but not limited to housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols

• Other job duties as assigned.

THE FIVE PRINCIPLES

Every associate including the Pet Care Assistant has an important contribution to make to the veterinary team. We’re looking for Pet Care Assistants who are dedicated to their work, have a positive attitude and use our Five Principles:

• Quality — The consumer is our boss, quality is our work, and value for money is our goal.

• Responsibility — As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.

• Mutuality — A mutual benefit is a shared benefit; a shared benefit will endure.

• Efficiency — We use resources to the full, waste nothing and do only what we can do best.

• Freedom — We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS

Capabilities and Experience (can do)

• Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.

• Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.

• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.

• Problem solving skills – Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.

• Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.

• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.

• Mathematical ability – Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.

• Computer skills – Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

Attitudes (will do)

• Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.

• Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.

• Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.

• Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.

• Independence – Able and willing to perform tasks and duties without supervision as appropriate.

• Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods of time.

• Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

• Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• The noise level in the work environment is moderately high.