Pet Bather & Wellness Champion

PetSmart; Franklin (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart's Professional Bather is seeking a caring team member to engage with pet parents and pets while delivering salon services and upholding the company''s vision and standards. You will help with store cleanliness, recommend solutions for pet parents, and maintain safety for everyone in the store.

The role emphasizes Bath/Brush services, safety training, and a strong customer experience, with opportunities for health benefits and career growth within PetSmart.

Qualifications

• Proficiency in computer applications.
• Ability to react under pressure and maintain composure.
• Flexible schedule, able to work evenings, weekends, and holidays as needed
• Strong organizational skills and attention to detail and safety measures.
• Strong written and verbal communication skills.

Responsibilities

• Complete PetSmart's Splash training and safety certification.
• Ensure positive pet parent experience in person, on the phone, and at the register.
• Greets pet parents, answers questions, and assists with salon reservations.
• Check-in and check-out procedures.
• Independently performs full menu of bath and brush services and standalone services, such as nail trims, teeth brushing, and sanitary services, as well as standalone services for cats, in accordance with PetSmart's bathing standards and procedures.
• Shares additional health and wellness solutions with pet parents.
• Maintains a safe environment for associates, pets, and pet parents.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Recommends, informs, and sells merchandise and services.
• Maintains total store cleanliness standards.
• Assists and works in other departments as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.
• Providing standalone grooming services for cats is required for associates hired on or after March 2nd, 2026.

Skills

Computer skills

Composure under pressure

Flexible schedule

Organizational skills

Communication skills

Job description

PetSmart's Professional Bather is seeking a caring team member to engage with pet parents and pets while delivering salon services and upholding the company''s vision and standards. You will help with store cleanliness, recommend solutions for pet parents, and maintain safety for everyone in the store.

The role emphasizes Bath/Brush services, safety training, and a strong customer experience, with opportunities for health benefits and career growth within PetSmart.