Community Resource Navigator

Oregon Humane; Portland (OR); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

Paid Time Off + Sick Time + Holidays

401(k) with employer match

Professional Development Opportunities

One free Oregon Humane adoption / year

Perks & Discounts

Zusammenfassung

Oregon Humane is seeking a Community Resource Center Specialist to support frontline client and community inquiries via phone and email, schedule appointments, and maintain accurate records across programs. You will collaborate with internal teams to connect clients with services, provide external resources, and uphold compassionate customer service in a fast-paced animal welfare environment.

This role requires strong organizational skills, attentiveness to detail, and tact when handling

Qualifikationen

• 1+ year of related work experience providing customer service and administrative support.
• Excellent customer service skills and empathetic communication.
• Able to maintain confidential and proprietary information in accordance with OHS Standards of Conduct.

Aufgaben

• Provide client and community support by answering calls and emails of varying complexity. Follow-up on customer calls when required.
• Address and resolve related customer requests and escalate as appropriate.
• Record details of comments, inquiries, complaints, and actions taken. Route inbound calls to the appropriate resources.
• Understands and utilizes appropriate OHS and community services to assist clients.
• Carry out administrative duties such as data entry, filing, typing, copying, scanning, etc.
• Provide administrative support to ensure efficient operation of the organization via communication and coordination with internal departments to improve the client experience.
• Schedule appointments, while adhering to established protocols to ensure appropriate resources are available for services.
• Ability to quickly understand and effectively utilize a variety of online software to serve clients.
• Provide strategic recommendations to leadership on department processes.
• Organize and maintain program data and statistics using various shelter software and Microsoft Office Suite.
• Assist management with administrative and organizational tasks as assigned.

Kenntnisse

Customer service

Administrative support

Microsoft Office

Bilingual EN/ES

Tools

Microsoft Office Suite

Outlook

Excel

Word

Jobbeschreibung

Oregon Humane is seeking a Community Resource Center Specialist to support frontline client and community inquiries via phone and email, schedule appointments, and maintain accurate records across programs. You will collaborate with internal teams to connect clients with services, provide external resources, and uphold compassionate customer service in a fast-paced animal welfare environment.

This role requires strong organizational skills, attentiveness to detail, and tact when handling