Personnel Security Customer Support

Advantage SCI; Great Falls Crossing (VA); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to securing the future! This role offers an exciting opportunity to work as a Personnel Security Specialist, where you'll support the assessment and certification of personnel for security clearances. You'll engage in case management and provide exceptional customer service while utilizing your expertise in security protocols and systems. This position not only allows you to build valuable experience in the Personnel Security field but also contributes to critical missions. If you are passionate about security and customer service, this is the perfect opportunity for you!

Qualifications

• 3-5 years of experience in customer service and personnel security.
• Knowledge of security clearance processes and relevant regulations.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Personnel Security Division Service Desk.
• Assess and certify the trustworthiness of personnel.
• Manage case adjudication and ensure due process.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Case Management

Knowledge of ICD704

Knowledge of EO 12968

Knowledge of SEAD 3, 6 and 7

Analytical Skills

Education

Relevant Experience (3-5 years)

Certification in PII and Cyber Awareness

Tools

Scattered Castles

e-QIP

DISS

OPM Portal

Microsoft Office Suite

Job description

We are Advantage SCI, LLC (ASCI) and we want you to be a part of our TEAM to push our goal of Securing tomorrow today! We deliver the expertise needed to further critical missions and get the job done. We are looking to add to our teams of positive and dedicated members.

ASCI has an upcoming opportunity for a full-time experienced Customer Service, Personnel Security Specialist for our government customer. Great opportunity to build experience in the Personnel Security Field.

This individual shall support the Personnel Security Division Service Desk in understanding the process of assessing, validating, and certifying the trustworthiness of DIA and designated DoD-affiliated personnel for clearance access to Sensitive Compartmented Information (SCI) through case management, adjudication, to include due process in an accurate and timely manner. Additionally, this support requires experienced and professional Customer Service, IT Systems Support Specialists to have knowledge and understanding of the Continuous Evaluation System (CES) as CES Screeners.

Responsibilities:

• Support the Personnel Security Division Service Desk.
• Assess, validate, and certify the trustworthiness of personnel.
• Manage case adjudication and ensure due process is followed.
• Provide customer service and IT systems support.

Minimum Qualifications:

• 3-5 years of relevant experience.
• Experience supporting the Personnel Security Customer Service Desk.
• Experience in customer relations; professional correspondence and communications skills via email, phone and in person; good grammatical and professional writing skills; ability to prioritize competing tasks; maintaining accuracy and timeliness.
• Knowledge of ICD704 and EO 12968; and SEAD 3, 6 and 7 which addresses reporting requirements, continuous vetting/evaluation, and reciprocity.
• Experience understanding exceptions codes, such as waivers, conditions, and deviations.
• Familiarity and experience utilizing Scattered Castles, e-QIP, DISS, OPM Portal; scoping SF86/SF86C.
• Experience working with government civilian and military personnel (CONUS/OCONUS).
• Knowledge and experience determining when a security case is complete and prepared for adjudication to include coordinating with other officers and determining the need for additional investigative information.
• Excellent written and oral reporting skills, interpersonal skills, and the ability to communicate at all levels of the organization and customers across geographically dispersed sites.
• Knowledge of the Microsoft Office Suite, particularly Outlook, Word, and Excel.
• Possess a TS/SCI and successfully pass CI Poly.
• Experience working in DIA a plus.
• Must have a valid certification of completion in PII and Cyber Awareness Challenge from Information Assurance Support Environment (Only valid within 30 days of hire). To obtain the certification, visit here.

Working Conditions:

• The duties of this position are primarily performed in a climate-controlled office environment.
• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist, and reach daily.
• Able to lift up to 35 pounds occasionally.
• Able to walk upstairs and long distances without assistance.
• Noise level: Low to moderate.

Vaccination Requirement: Be fully vaccinated for COVID-19. An individual is considered fully vaccinated two weeks after the second dose of a two-dose vaccine (i.e., Moderna or Pfizer) or two weeks after a single-dose vaccine (i.e., Johnson & Johnson). As a prospective employee, you will fall under this requirement and proof of vaccination will be needed for onboarding, should you be selected. Limited exemptions for religious or medical reasons will be considered.