PERSONNEL/BENEFITS CLK

Orange County Public Schools; Orlando (FL); Sur place; USD 40 000 - 56 000; Plein temps

Résumé du poste

Orange County Public Schools (OCPS) is seeking an experienced Administrative Support professional to join our Employment Services team. The role focuses on delivering courteous customer service to applicants and district staff, processing employment documents, and maintaining accurate records across iCIMS and SAP systems.

The ideal candidate will have a high school diploma, 3+ years of clerical or related experience, proficiency with Microsoft Office, and strong data entry and communication

Qualifications

• High school diploma or GED with at least 3 years' related experience or equivalent
• Experience with Microsoft Office preferred
• Call center/switchboard experience preferred
• Human Resources experience preferred

Responsabilités

• Responds to internal and external customers in a timely, accurate, courteous and empathetic manner
• Processes applications, training records and related documents
• Uses iCIMS and SAP to manage applicant and staff data
• Maintains spreadsheets and reports on hiring activities
• Opens, sorts, and distributes mail; assists with interview packets

Connaissances

Customer service

Data entry

Microsoft Office

Communication

Phone screening

Formation

High school diploma or GED

Outils

iCIMS

SAP

Description du poste

Examples Of Essential Functions

• Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
• Provides customer service that includes assisting new employees in completing employment paperwork; performs applicant services; reviews non-instructional histories for the purpose of determining driving years of experience to ensure compliance with State statutes 6A-3.0141 Employment of School Bus Operators.
• Serves as a liaison between the district and work sites; maintains continuous telephone and/or email contact with applicants and Employment Services; provides personnel and/or benefits information and assistance to district staff, administrators, and other personnel.
• Answers inbound switchboard calls; takes messages; provides information and assistance to district personnel and the public; screens, prioritizes, and relays calls to appropriate personnel.
• Order and review motor vehicle records for eligibility based on OCPS established hiring criteria.
• Maintains database of motor vehicle records for CDL holders and B-11 drivers.
• Assists with the preparation of interview packets; copies, scans, prints and files documents as necessary.
• Receives, reviews, process and files various documents such as applications, training records, MVR, work history, medical (DOT physical), first report of injury, medical treatment, investigation reports, Workers’ Compensation and long-term leave paperwork, along with other related records.
• Creates, updates and monitors spreadsheets for Employee Services to include applicant tracking, MVR exceptions, completion of DOT physicals and other worksite documents while ensuring compliance with personnel policies and the OESPA contract.
• Answers questions to non-instructional applicants through the review of applicable documents (paper, SAP, iCIMS) to ensure required documents are received, completed and acceptable.
• Utilize iCIMS to process applicants and SAP databases to setup, move and maintain employee position status.
• Responds to questions from applicants and employees.
• Opens, sorts, and distributes incoming mail; prepares outgoing mail.
• Participates in new Transportation employee training and makes presentations employing visuals, as needed.
• Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs.
• Operates a variety of machinery, equipment, and tools associated with department activities, which may include a copier, scanner or fax.
• Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
• Responsible for timely and accurate information they maintain as part of their job responsibilities.

Marginal Functions

• Performs related duties as directed.

Minimum Training And Experience

High school diploma or GED; supplemented by minimum three (3) years’ previous experience and/or training that includes bookkeeping or clerical work, or any equivalent combination of related education, training and experience which provides the required knowledge, skills and abilities to perform the essential job functions. Experience with Microsoft Office preferred. Call center/switchboard experience preferred. Human Resources experience preferred.

PERFORMANCE APTITUDES

Data Utilization

Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Includes performing subsequent actions in relation to these computational operations.

Human Interaction

Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization

Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude

Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude

Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; may require ability to utilize principles of fractions and/or interpret graphs.

Functional Reasoning

Requires ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning

Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving evaluation of information against measurable or verifiable criteria.

ADA COMPLIANCE

Physical Ability

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements

Some tasks require visual perception and discrimination. Some tasks require oral communications ability.

Environmental Factors

Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

The Orange County School District will provide reasonable accommodations to qualified individuals with disabilities to allow them to perform the essential functions of the job when such individuals request an accommodation.