Personnel Assistant (Employment) I

Bravura Information Technology Systems; Fort Knox (KY); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Bravura, Inc. seeks a Personnel Assistant (Employment) I to support ArmyIgnitED program administration, education benefits access, and HR clerical tasks for Soldiers, Cadets, and Army Civilians at Fort Knox, KY. Position may allow up to 50% remote work.

The role requires a HS diploma or GED and 1–2 years of HR/admin support experience, with a favorable background check. Strong English skills and discretion are essential.

Qualifications

• Requires a high school diploma or GED.
• 1–2 years of administrative, clerical, or HR support experience (or BA/BS with no experience required).
• Favorable FBI fingerprint card check and NACI or equivalent background investigation.
• May require surveys and updates to personnel records (manual and automated).
• Hands-on clerical/secretarial tasks under supervision in HR areas (benefits, staffing, EEO).
• Must exercise discretion; limited judgment may be needed.
• Ability to operate general office equipment (typewriter, PC, copier, adding machine, fax).
• Must speak/read/write/understand English fluently.

Responsibilities

• Provide ArmyIgnitED Program Support to give Soldiers, Cadets, and Army Civilians online access to education benefits.
• Triage mail queue hourly, forwarding escalated inquiries within 24 business hours.
• Monitor daily mail queue and route messages to government PM.
• Receive, research, analyze, and categorize cases daily within ArmyIgnitED ACED inbox.
• Respond, elevate, or close cases per AR 621-5 within 3 business days and ensure complete documentation.
• Provide weekly status updates on cases/inquiries to government PM.
• Biannually review and update ArmyIgnitED policies, procedures, and SOPs; document findings in MSR.

Skills

Administrative/HR support

English fluency

Discretion

Education

HS diploma or GED

BA/BS substitute for experience

Job description

Role: Personnel Assistant (Employment) I

Location: Ft. Knox, KY (up to 50% remote work allowable)

Education/Certifications: HS diploma or GED

Years of Experience: 1 – 2 years of experience performing administrative, clerical, or HR support; will accept BA/BS degree in lieu of experience

Clearance Level & Investigation: Favorable FBI fingerprint card check & NACI or equivalent

Job Description:

Bravura is seeking multiple Personnel Assistants (Employment), Level I, to perform a variety of general personnel clerical tasks in such areas as employee records, benefits, education, training, employment/staffing, compensation, employee labor relations, and equal employment opportunity/affirmative action in support of an upcoming contract opportunity.

Qualifications:

• Requires a high school diploma or GED.
• Must have 1 to 2 years of experience in administrative, clerical, or HR support work.
  • A BA/BS degree may be substituted in lieu of experience.
• Must pass a favorable FBI fingerprint card check and NACI or equivalent background investigation.
• May require ability to conduct surveys and update manual and automated personnel records.
• Hands-on experience perform a variety of clerical and secretarial tasks preferred.
• Works under general supervision of higher-level personnel in preparation of various HR tasks throughout compensation, benefits, staffing/employment, EEO procedures and policy administration.
• Expected to exercise discretion at all times and may require limited judgment or decision-making at times.
• May be required to operate general office equipment such as: typewriter, personal computer, copier, adding machine, and facsimile.
• Must have ability to speak, read, write, and understand English fluently.

Responsibilities:

The Personnel Assistant (Employment) will offer ArmyIgnitED Program Support to provide Soldiers, Cadets, and Army Civilians virtual access to request Army Financial Assistance online, administering one-stop location for managing education benefits. This support includes the following administrative functions:

• Support daily messages received in ArmyIgnitED system; triage mail queue hourly, forwarding 98% of escalated inquiries to government PM within 24 business hours of queue entry.
• Monitor daily mail queue and forward messages to government PM.
• Receive, research, analyze, and categorize cases daily within ArmyIgnitED ACO inbox for action and/or distribution for all functions within ACED; categorize inbox cases IAW ACED Categorization Guide.
• Reply, elevate, and/or close cases IAW AR 621-5, policies, procedures, and government PM’s decisions within ArmyIgnitED system NLT 3 business days after detection / resolution; resolve or elevate cases IAW AR 621-5 with a 99% accuracy rate, ensuring 0 cases closed without complete documentation.
• Provide weekly status updates on cases/inquiries pertaining to program to government PM.
• Biannually, review and recommend updates to policies, procedures, and SOPs associated with ArmyIgnitED program; list all findings in Monthly Status Report (MSR).