Lead Merchandise Processor

Williams-Sonoma, Inc.; Tracy (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous employee discount

401(k) plan

Paid vacations

Health benefits

Employee assistance programs

Job summary

Williams-Sonoma, Inc. is seeking a Lead Merchandise Processor in Tracy, CA. This onsite position will lead a team in daily distribution operations, manage production targets, and drive safety and service metrics across the department. The role requires strong communication and MS Office skills.

You will coordinate resources, analyze reports, and implement improvements to ensure on-time delivery to stores and customers while maintaining a clean, safe work environment.

Qualifications

• High School Diploma or Equivalent.
• At least 1 year of experience in distribution, manufacturing, or retail environment.
• In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience.
• This is an onsite and in office role.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook).
• Strong written and verbal communication skills are a must.
• Experience working with WMOS, Qlikview, and Yard View.

Responsibilities

• Work closely with management in the daily operations for the department.
• Lead and coordinate a team of associates to meet departmental goals and production targets.
• Track productivity and quality metrics, provide feedback, and escalate issues as needed.
• Create reports and perform root cause analysis using department dashboards.
• Provide training and guidance to staff, ensuring safety and process compliance.
• Handle escalations and follow up on weekly incident reports and customer surveys.

Job description

About Williams-Sonoma DC - Tracy, CA

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization.

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

TheLead Merchandise Processor position is located in Tracy, CA.

You’ll be excited about this opportunity because you will....

• Work closely with management in the daily operations for the department
• Works cooperatively and harmoniously with manager, co-workers, and others
• Daily start-up meeting and communication of daily/weekly goals for department
• Work with the Ops Manager for specific service metrics related to safety, service, quality, and cost
• Promote safety awareness and cultivate the safety culture through the company
• Maintain a clean and safe work environment by communicating safety topics and conducting safety audits
• Lead continuous improvement and provide exceptional customer service to the stores and customers
• Coordinate team assignments by balancing resources as the volume requires
• Provide training, productivity reporting, and feedback to any errors made by staff daily
• Lead staffs to ensure effectiveness and productivity metrics are met
• Train and direct a team of associates to achieve departmental and division production goals to provide customers with the ultimate delivery experience
• Share business information with teammates through floor presence, suggest improvements to current techniques
• Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met
• Track productivity, research, and resolve issues, provide feedback on productivity and quality related performance to teammates, peers, and manager by using departmental resources
• Handle all escalations and provide follow up, handle weekly incident reports, and customer surveys
• Perform a variety of functions using the following systems – MS Word, Excel, Access, and Outlook; CCUI, Crystal Reports, Qlikview, Yard View and WMOS
• Create reports as requested by the department manager, conduct root cause analysis, and summarize data pulled from various dashboards as needed to drive improvement
• Support with department housekeeping which includes maintaining a clean, orderly work area, ensures department supplies are available as needed
• Other projects as assigned

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent
• At least 1 year of experience in distribution, manufacturing, or retail environment
• In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience
• This is an onsite and in office role
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook)
• Ability to multitask and be extremely detailed while performing all tasks and reports
• Strong written and verbal communication skills are a must
• Experience working with WMOS, Qlikview, and Yard View

We prefer some of these qualities as well…. (optional)

• College or certificate in logistics, distribution, or manufacturing
• At least 4 years of supervisory experience in distribution or manufacturing environment
• At least 1 years of experience working knowledge of MS Access

Review these physical requirements, as they play a major part in this role….

• Able to bend, reach, squat, and climb stairs/ladders
• Ability to lift up to 75 pounds
• Comfortable walking/standing 90% of the day

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE