Personal Support Coordinator

Lifeways; Ontario (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Lifeways is seeking a Personal Support Coordinator to recruit, orient, and oversee PSWs in Malheur County. The role supports state certification processes and ensures regulatory compliance within the team.

The position reports to the I/DD Program Manager and may evolve into an Assessor/Behavioral Professional role, with back-up support for the Eligibility and Licensing Specialist. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in behavioral/social science with 2+ years in human services.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and basic computer equipment.
• Must pass pre-employment background check and TB screening.

Responsibilities

• Recruit community members to apply to be a PSW
• Provide PSW Orientation as needed
• Assist new PSW applicants with paperwork for state certification
• Receive and process background checks for potential PSWs
• Track PSW applications and background check status
• Enter Bi-Monthly time cards for PSWs
• Provide support and training to continuing PSWs
• Must ensure compliance with federal, state, and interagency regulations
• Model Lifeways’ policies and procedures in a fair manner
• Foster effective team work and communication between all members
• Facility and support monitoring
• May perform other duties and special assignments as needed

Skills

Communication skills

Customer service

EMR/Telemedicine experience

Cultural competency

Microsoft Office

General computer skills

Education

Bachelor’s degree in behavioral or social science

Tools

EMR systems

Telemedicine platforms

Job description

Personal Support Coordinator - (DD0001.1)

Job Title

Personal Support Coordinator

Job Description

SUMMARY

The focus of this position is recruitment, application, professional development, and over sight of services provided to clients in Malheur County by Personal Support Workers (PSW). In addition, this position is anticipated to grow into an Assessor/Behavioral Professional role. This position will also provide back up support for our Eligibility and Licensing Specialist. Additional job duties will be assigned as the position grows.

This position reports to the Malheur County I/DD Program Manager.

ESSENTIAL JOB DUTIES AND RESPONSIBLI… Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Recruit community members to apply to be a PSW
• Provide PSW Orientation as needed
• Assist new PSW applicants with paperwork for state certification
• Receive and process background checks for potential PSW’s
• Track PSW applications and background check status
• Enter Bi-Monthly time cards for PSW’s
• Provide support and training to continuing PSW’s
• Must ensure compliance with federal, state, and interagency regulations
• Model Lifeways’ policies and procedures in a fair manner
• Must model the culture of excellent customer service as adapted by Lifeways, as well as Lifeways Mission Statement and Core Values.
• Foster effective team work and communication between all members
• Facility and support monitoring
• May perform other duties and special assignment as assigned

Job Requirements

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills and/or abilities required to perform the essential functions of this job.

• Must be able to communicate effectively in both oral and written forms.
• Customer service and detail oriented.
• Experience with electronic medical records and telemedicine highly desirable
• Knowledge of cultural and family issues that can contribute to Lifeways’ development of clinically relevant and effective care.
• Proficient in all Microsoft Office Platforms
• Ability to operate computers, copy machine, faxes, and scanner

MINIMUM REQUIREMENTS

Education

• Bachelor’s degree in a behavioral science, social science, or a closely related field and two years of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing; or
• Three years of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing.
• Must pass pre-employment background check (drug test, criminal background check, and TB Screening)
• Preferred Qualifications: (Candidates with transferrable skills relevant to these competencies are encouraged to apply)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met to successfully perform the job. The employee is frequently required to sit, walk, or stand; use hands and fingers to handle or feel; reach with hands and arms; and ability to talk and hear. The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Location