Personal & Small Business Banking Advisor

Bank of America; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is seeking an entry-level Financial Center Associate who will be the first point of contact for clients, uncover personal banking needs, and connect them to specialists. You will deepen relationships, support self-service activities, and provide exceptional client care.

Responsibilities include guiding clients through transactions, leveraging digital tools, and ensuring compliance with regulatory requirements while delivering a high standard of service.

Qualifications

• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Confident in identifying solutions for helping new and existing clients based on their needs

Responsibilities

• Partners with teams to provide financial center clients with consumer and small business solutions, services, and strategies
• Assists, educates, and trains clients on conducting simple transactions through self-service technologies
• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy
• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping
• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Skills

Active Listening

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking an entry-level Financial Center Associate who will be the first point of contact for clients, uncover personal banking needs, and connect them to specialists. You will deepen relationships, support self-service activities, and provide exceptional client care.

Responsibilities include guiding clients through transactions, leveraging digital tools, and ensuring compliance with regulatory requirements while delivering a high standard of service.