Manager, Luxury Personal Shopper

Bloomingdale's; New York (NY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Performance-based incentives/bonuses

401(k)

Medical, vision, and dental insurance options

PTO accruals

Sales commission

Job summary

Bloomingdale's in New York, NY is seeking a Personal Shopper who will maximize sales by building high-value relationships with clients. As a fashion authority, the Personal Shopper will provide personalized service, assist with wardrobe needs, and host special events. This role requires 3-5 years of retail experience, excellent communication skills, and the ability to work flexibly. The position offers performance-based incentives, 401(k), and various insurance options.

Qualifications

• 3-5 years related experience in retail or luxury.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Maximize sales and build long-term relationships.
• Provide high-touch service and follow-up with clients.
• Host fashion presentations and private events.

Skills

Communication skills

Analytical skills

Time management

Problem-solving skills

Leadership

Education

High School Diploma or equivalent

Job description

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

The Personal Shopper is a highly engaged seller who is equipped to take care of Bloomingdale's most valuable clients. This executive's number one priority is to maximize sales and build long‑term, high‑value relationships. The Personal Shopper is a fashion authority and skilled seller and serves as a key store resource and leader for fashion education and selling techniques. Our Personal Shoppers provide the highest level of service to clients, assisting them throughout the store with all personal, home and gifting needs. Luxury products are their specialty. In partnership with the General Manager and Special Events Manager, the Personal Shopper builds community and personal relationships that drive goodwill and volume. They are the ultimate Bloomingdale's brand ambassador.

Essential Functions

• Consistently provides a high‑touch, personal experience; strong and consistent follow up to ensure satisfaction and offer additional service
• Services all shopping needs: personal wardrobe, family wardrobe, home needs, cosmetics and gifts. Anticipates needs and proactively reaches out to remind the client of occasions and holidays, and to suggest gifts
• Highly knowledgeable about alterations and fit; leverages the alterations service to drive sales
• Teaches clients how to edit, refine and style their wardrobes, both in the store and through in‑home appointments
• Effectively manages time and productivity; utilizes available technology to maximize efficiency
• Expert in the features of the Bloomingdale's app and teaches clients how to use it; utilizes "wish list" with clients to share product likes
• Utilizes social media to stay aware of relevant fashion trends and pop culture; encourages user generated content by creating "post-worthy" experiences
• Provides clients with premium access to products. Utilizes all tools to secure product for the customer: search and send, special order tool, online look books; can easily sell merchandise not within their four walls
• Proactively seeks out product knowledge and has the confidence to sell luxury product
• Hosts fashion presentations and private events in their own store each season; trade areas able to leverage Shopper to host events in local stores
• Merchandises Personal Styling offices, demonstrating expert mixing of product
• Develops a luxury client interested in attending unique events
• Builds a relationship based on trust with each client
• Has strong ties to the community, particularly with local charities; establishes Bloomingdale's as a strong supporter in the community that gives back while creating business opportunities
• Assists the General Manager in acquiring new high value clients through networking
• Serves as the store fashion leader, sharing trends and selling initiatives as a leader in the store
• Cultivates trusting relationships with product designers and buyers to secure limited availability product only available through Personal Shopping, especially luxury opportunities
• Care about the overall service standard in the building, stops to assist or address clients' needs throughout the store
• Regular, dependable attendance & punctuality

Competencies

• High School Diploma or equivalent required
• 3‑5 years related experience
• Excellent written and verbal communication skills
• Ability to read, write, and interpret documents
• Basic math skills such as addition, subtraction, multiplication, and division
• Strong analytical and problem‑solving skills
• Must be able to work independently with minimal supervision
• Able to react and adapt well to changing priorities
• Leadership: Set clear expectations for leadership behavior and accountability for results
• Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality is required

Physical Requirements

• Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
• Frequently lift/move up to 25 lbs

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. – including Macy's, Bloomingdale's, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

Benefits

Eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification and length of employment. Additional benefit details are available at bloomingdalesJOBS.com. Eligible for sales commission.