Personal Shopper Lead - Ecommerce & Member Service

Walmart; Independence (MO); On-site; USD 30,000 - 41,000; Full time

Job summary

Walmart Sam's Club in Independence, MO is seeking a supervisor to oversee club operations, including ecommerce programs like Club Pick Up and Ship From Club. You will train staff, assign duties, and ensure member service excellence while following safety and policy guidelines.

Responsibilities include coordinating coverage for the pickup location, monitoring performance, and supporting management with process improvements to boost efficiency and customer satisfaction.

Qualifications

• Must be 18 years of age or older.
• Experience supervising store associates is helpful.
• Strong communication and problem-solving skills.

Responsibilities

• Supervises associates and oversees ecommerce programs (Pickup, Ship From Club).
• Executes the Sam's Club Pickup plan and monitors KPI metrics.
• Coordinates staffing, training, and coverage for club operations.
• Delivers member service and resolves issues per policy and guidelines.
• Maintains safety and adherence to company policies in the club.

Skills

People supervision

Member service

Open Door Policy

Safety awareness

Team collaboration

Job description

Walmart Sam's Club in Independence, MO is seeking a supervisor to oversee club operations, including ecommerce programs like Club Pick Up and Ship From Club. You will train staff, assign duties, and ensure member service excellence while following safety and policy guidelines.

Responsibilities include coordinating coverage for the pickup location, monitoring performance, and supporting management with process improvements to boost efficiency and customer satisfaction.