Personal Service Coordinator

Clarvida; Santa Ana (CA); On-site; USD 71,635,000 - 77,366,000; Full time

Benefits offered by this job

Paid vacation days based on tenure

Sick leave with rollover

Up to 10 paid holidays

Medical, dental, vision plans

DailyPay earnings access

Training and continuing education

Job summary

Clarvida is seeking a Personal Service Coordinator in Santa Ana, CA. This full-time role focuses on coordinating services for youth and families within the High Fidelity Wraparound program, serving as the primary contact and helping to implement individualized care plans with multidisciplinary teams.

The PSC supports long-term success at home, school, and in the community, conducts assessments, and ensures compliance with HIPAA while meeting productivity expectations.

Qualifications

• Bachelor’s degree in a related field or equivalent
• Minimum of four years of experience in behavioral health, social services, child welfare, case management, care coordination, or a related field
• Up to two years of graduate education may be substituted for experience on a year-for-year basis
• Experience working with individuals and families facing complex behavioral health challenges
• Strong documentation, organizational, and communication skills
• Ability to work independently with minimal supervision
• Intermediate computer proficiency and experience with electronic documentation systems
• Valid California driver’s license and reliable transportation

Responsibilities

• Conduct intake assessments and comprehensive evaluations to identify client strengths, needs, and goals
• Develop and implement individualized care plans with clients and families
• Coordinate services and connect clients to community resources
• Provide ongoing care coordination and monitor service effectiveness
• Conduct home visits and community-based meetings to support engagement and progress
• Maintain regular contact with clients, families, providers, and partners
• Document progress notes and billing information accurately and timely
• Develop professional relationships with agencies and service providers
• Participate in treatment team meetings and interdisciplinary collaboration
• Meet productivity and performance expectations
• Maintain HIPAA compliance and professional boundaries
• Provide transportation to appointments and activities as needed
• Participate in after-hours response duties as required
• Perform additional duties as assigned

Skills

Documentation

Communication

Organizational skills

Independent work

Computer proficiency

Driver's license

Education

Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, Sociology, Behavioral Sciences, or related field

Tools

Electronic documentation systems

Job description

Job Title: Personal Service Coordinator

Location: Santa Ana, California

Employment Type: Full-time

Hourly Wage: $25.00 - $27.00 per hour

Date Posted: 09-01-2026

About The Role

The Personal Service Coordinator (PSC)FSP/ICM is responsible for coordinating services and supports for children, youth, young adults, and families enrolled in the High Fidelity Wraparound (HFW) Program. HFW is an intensive, team-based care coordination model designed to support individuals with complex behavioral health needs who may be involved with multiple systems, including mental health, education, child welfare, juvenile justice, and housing services.

As a member of the Full Service Partnership (FSP) team, the PSC serves as a primary point of contact for clients and families, helping to develop individualized care plans, coordinate services, connect individuals to resources, and support long-term success within their homes, schools, and communities.

Productivity Expectation

This position has a baseline productivity expectation of 50%, generally equivalent to an average of approximately 3.5 hours of direct client service per workday. The meeting of such requirements will be addressed in accordance with the Company policies and applicable law.

Responsibilities

• Conduct intake assessments and comprehensive evaluations to identify client strengths, needs, and goals
• Develop and implement individualized care plans in partnership with clients, families, and treatment teams
• Coordinate services and facilitate access to community-based resources and supports
• Provide ongoing care coordination and monitor service effectivenessConduct home visits and community-based meetings to support client engagement and progress
• Maintain regular contact with clients, families, providers, and community partners
• Complete accurate and timely documentation, including progress notes and billing documentation
• Develop and maintain professional working relationships with agencies and service providers
• Participate in treatment team meetings and interdisciplinary collaboration activities
• Meet assigned productivity and performance expectations
• Maintain compliance with HIPAA, ethical standards, and professional boundaries
• Provide transportation and accompany clients to appointments, services, or community activities as needed
• Participate in assigned after-hours response duties as required by the program
• Perform additional duties as assigned

Required Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, Counseling, Sociology, Behavioral Sciences, or a related field
• Minimum of four years of experience in behavioral health, social services, child welfare, case management, care coordination, or a related field
• Up to two years of graduate education may be substituted for experience requirements on a year-for-year basis
• Experience working with individuals and families experiencing complex behavioral health challenges
• Strong documentation, organizational, and communication skills
• Ability to work independently and make sound decisions with minimal supervision
• Intermediate computer proficiency and experience with electronic documentation systems
• Valid California driver's license, reliable transportation, and active automobile insurance

Preferred Qualifications

• Experience working with children, youth, and families in community-based settings
• Experience in Wraparound, Full Service Partnership (FSP), case management, or intensive care coordination programs
• Knowledge of behavioral health systems, rehabilitation principles, and community resources
• Familiarity with Medi-Cal documentation standards and behavioral health services
• Bilingual skills preferred
• Experience collaborating with schools, child welfare agencies, healthcare providers, and community organizations

Compensation & Benefits

Full-time Employees

• Paid vacation days that increase with tenure
• Separate sick leave that rolls over annually
• Up to 10 paid holidays
• Medical, dental, and vision benefit plan options
• DailyPay - access your earnings without waiting for payday
• Training, development, and continuing education opportunities

All Employees

• 401(k)
• Free licensure supervision
• Employee Assistance Program (EAP)
• Pet insurance
• Perks @ Clarvida - national discounts on shopping, travel, Verizon, and entertainment
• Mileage reimbursement
• Company cellphone

(Benefits may vary by state or county)

Work Location

California - Community-based, school-based, office, and home-based service environments

Travel required approximately 20% or more based on client and program needs

About Clarvida

Clarvida is a leader in behavioral health care, providing community-based mental health and human services. The organization is committed to delivering innovative care while fostering a supportive and growth-oriented environment for employees.

Learn more: http://www.clarvida.com/mission-vision-and-values/

See other opportunities: https://www.clarvida.com/working-at-clarvida

Equal Opportunity Employer

Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.

Keywords

Personal Service Coordinator, PSC, Full Service Partnership, FSP, High Fidelity Wraparound, Wraparound Services, Care Coordinator, Case Management, Behavioral Health, Community Mental Health, Child and Family Services, Care Coordination, Youth Services, Family Services, Clarvida Careers