Office Manager

Pathways; Santa Ana (CA); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Up to 10 holidays

Medical, dental, and vision insurance

DailyPay

Training and professional growth

401(k)

EAP

Pet insurance

Perks @ Clarvida

Job summary

Clarvida in Santa Ana, CA is seeking an Office Manager to oversee administrative operations for the High Fidelity Wraparound program. This full-time, permanent role supports a team delivering behavioral health services and coordinates office workflows to ensure efficient client service.

Candidates should be bilingual in Spanish, have strong organizational and communication skills, and experience supervising staff.

Qualifications

• Bilingual Spanish required.
• High school diploma or GED.
• Experience leading office operations.
• Experience supervising staff.
• Strong organizational and customer service skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities.
• Proficiency with Word, Excel, Outlook, and reporting systems.

Responsibilities

• Lead and coordinate administrative operations for the program.
• Oversee office staff and workflows.
• Coordinate billing, records, and financial tracking.
• Manage facilities, vendor services, and office space.
• Prepare reports and monitor budgets.
• Ensure compliance with policies and regulations.
• Support leadership with operational planning.

Skills

Bilingual Spanish

Office management

Staff supervision

Organizational skills

Microsoft Office

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Reporting systems

Job description

Description

Job Title: Office Manager

Location: Santa Ana, CA

Employment Type: Full-time, Permanent

Hourly Wage: $28.00 - $29.00 per hour

Date Posted: 09-01-2026

About The Program

The High Fidelity Wraparound (HFW) Program is an intensive, team-based care coordination model designed for children, youth, young adults, and families with complex behavioral health needs who are often involved with multiple systems such as mental health, child welfare, education, juvenile justice, or housing services. The goal is to help individuals remain successful in their homes, schools, and communities while reducing the need for higher levels of care.

High Fidelity Wraparound is recognized as an evidence-based, family-centered approach that brings together multidisciplinary team members, family members, natural supports, and service providers to create and implement a coordinated plan of care tailored to each participant's strengths, needs, culture, and goals.

Productivity Expectation

This position has a baseline productivity expectation of 50%, generally equivalent to an average of approximately 3.5 hours of direct client service per workday. The meeting of such requirements will be addressed in accordance with the Company policies and applicable law.

About The Role

The Office Manager is responsible for leading and coordinating administrative operations supporting the High Fidelity Wraparound Program and related behavioral health services. This role oversees office staff, administrative workflows, facility coordination, billing support, records management, and general office operations. The Office Manager serves as a key operational partner to program leadership, ensuring efficient workflow, regulatory compliance, accurate record keeping, and exceptional customer service for clients, families, staff, and community partners.

Responsibilities

• Analyze, organize, and improve office operations, workflows, and administrative procedures
• Oversee administrative functions including correspondence, filing systems, office supply management, and records maintenance
• Evaluate office productivity and implement process improvements to increase efficiency and effectiveness
• Establish and maintain administrative procedures, documentation standards, and office practices
• Manage petty cash and support office financial processes as needed
• Ensure proper retention, storage, transfer, and disposal of records in accordance with company policies
• Communicate regularly with leadership regarding operational needs, administrative concerns, and office performance
• Supervise administrative and clerical staff, including assigning work, approving timecards, monitoring performance, and providing coaching and support
• Facilitate team meetings and ensure staff remain informed regarding program and organizational updates
• Support budget development and monitor departmental expenditures
• Review financial reports and communicate budget variances to leadership
• Prepare and maintain reports related to operational expenses, invoices, billing, and financial tracking
• Ensure reception areas and office spaces remain professional, organized, and welcoming to clients and families
• Coordinate facility maintenance, vendor services, office repairs, and work order requests
• Participate in program staff meetings, planning meetings, utilization review activities, and county or agency meetings as required
• Support billing, invoicing, documentation, and administrative workflow processes
• Complete special projects, audits, reports, and other assignments as requested
• Perform additional duties as assigned to support program and organizational operations

Required Qualifications

• Bilingual Spanish required
• High school diploma or GED required
• Demonstrated office management, administrative leadership, or business operations experience
• Experience supervising office or administrative staff
• Strong organizational, customer service, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work independently
• Proficiency with Microsoft Office applications including Word, Excel, Outlook, and reporting systems

Preferred Qualifications

• Associate's degree or Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or related field
• Experience working in behavioral health, healthcare, social services, Wraparound, FSP, or nonprofit environments
• Experience supporting Medi-Cal-funded programs
• Experience with billing, accounts payable, invoicing, budgeting, and financial reporting processes
• Experience coordinating facility operations and vendor relationships

Compensation & Benefits

Full-time Employees:

• Paid vacation days that increase with tenure
• Separate sick leave that rolls over annually
• Up to 10 paid holidays
• Medical, dental, and vision insurance options
• DailyPay – access your earnings without waiting for payday
• Training, development, and professional growth opportunities

All Employees:

• 401(k)
• Employee Assistance Program (EAP)
• Pet insurance
• Perks @ Clarvida – national discounts on shopping, travel, Verizon, and entertainment

(Benefits may vary by state or county)

Work Location

Santa Ana, California – On-site office environment supporting High Fidelity Wraparound services.

Employment Type

Full-time, Permanent

Equal Opportunity Employer

Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.

About Clarvida

Clarvida is a leader in behavioral health care, providing community-based mental health and human services. The organization is committed to delivering innovative care while fostering a supportive and growth-oriented environment for employees.

Learn more: http://www.clarvida.com/mission-vision-and-values/

See other opportunities: https://www.clarvida.com/working-at-clarvida