Personal Lines Senior Associate Client Representative

World Insurance Associates LLC; Great Bend (KS); On-site; USD 40,000 - 56,000; Full time

Job summary

World Insurance Associates is hiring for an administrative role supporting Client Advisors and service teams. You will follow established workflows to maintain policy details and support renewals, endorsements, and client communications.

Qualified candidates will have an HS diploma, knowledge of EPIC and MS Office, and familiarity with agency management systems and property & casualty insurance concepts. Strong communication skills are essential.

Qualifications

• Requires knowledge of Excel, Word, and MS Office products for basic formatting.
• Understanding of property and casualty coverage.
• Must hold or be eligible for a state Property & Casualty insurance license.

Responsibilities

• Set up and maintain accurate account details, contacts, and policy information in EPIC.
• Process renewals, endorsements, cancellations, and proofs of insurance.
• Attach, organize, and name documents in EPIC; initiate endorsements and invoices.
• Use templates and system letters to produce standard client communications.
• Create activities in EPIC and assign to team members.
• May pull items like MVR, CLUES, Risk Meters, and RCE.
• Generate and send renewal proofs; maintain documents.

Skills

EPIC

MS Office (Excel, Word)

Property & Casualty knowledge

Strong communication

Education

HS Diploma or equivalent

Tools

Agency management systems

Carrier sites

Job description

Company Overview

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.

Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

Position Summary

• Works independently, to provide support to lead service and/or Client Advisors, by following established workflows and procedures on routine work. Has substantial understanding of the job and appliescompanypolicies and producers to complete ALL Primary Activities.
• May alsobe responsible forother responsibilities, as applicable.

Primary Responsibilities

• Setup andmaintainaccurateaccount details, contacts, and policy information in EPIC
• Process renewals, endorsement, acknowledgments,cancellationsand proofs of insurance
• Attach, organize, and name documents in EPIC
• Initiate endorsements, proofs of insurance and invoices
• Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change request, etc.
• Create activities in EPIC and assign to applicable team member

Other Responsibilities, as applicable

• Maypullitems such as MVR, CLUES, Risk Meters, RCE etc.
• Generate and send renewal proofs, if requested
• Document maintenance/retrieval

Work Experience

• 2+ years’experience in Personal Property and Casualty

Professional Licenses/Certifications

• Must hold state Property & Casualty insurance license
• Knowledge of Excel, Word, and other MS Office products to include basic formatting
• Knowledge of agency management systems and Carrier sites.
• Possesses a basic understanding of property and casualty coverage.
• Dedicated to meeting the expectations and requirements of co-workers and clients. Able to quickly find common ground and solve problems.
• Able to meet quality standards and achieve urgent tasks.
• Strong written, oral, and interpersonal communication skills
• Able to follow a well-established and familiar set of activities and/orprocessto derive a solution.
• Works to achieve statedobjectivesanddeliversresultsatthe close direction of a senior team member.

Education

• HS Diploma or equivalent

Physical Demands

Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of forcefrequentlyto lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically isrequiredevery day, and walking and standing arerequiredoccasionally.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equalopportunityworkplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodationwould imposean undue hardship on the operation of our business.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.