Personal Lines Risk Advisor

WA Group; Winona (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

WA Group in Winona, MN is seeking a Personal Lines Risk Advisor to deliver excellent service and tailor personal insurance recommendations for clients. You will gather information, explain coverages, and help clients choose the best options based on their needs and risk tolerance.

The role requires strong communication, urgency, and teamwork. You will meet with clients, update policies, ensure compliance, and support claims processes when needed.

Qualifications

• High School Diploma or Equivalent.
• Customer or Personal Service experience (1-3 years).
• Experience in the Insurance Industry (1-3 years).
• License in Property & Casualty a plus but not required.

Responsibilities

• Respond to client questions in person, over the phone and by email.
• Meet with current and prospective clients to discuss insurance needs.
• Own the client experience model and bonding process.
• Meet compliance standards.
• Process policy changes and update agency management systems.
• Attend required trainings and meetings.
• Collaborate with team members on service needs.
• Back up to claims advocate in assisting with reporting claims.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

We are looking for a Personal Lines Risk Advisor to join our growing company. This position will provide excellent customer service to our clients by assisting them with their personal insurance needs.

Provide individualized advice and recommendations to current and prospective clients on the purchase of insurance products-explaining and discussing with clients the advantages and disadvantages of various coverages and coverage options, including costs, risks, and benefits of each.

Analyze collected information from current and prospective clients and compare, contrast, and evaluate products and then individualize advice and strategies for each client based upon their current and desired status, risk tolerance, needs, objectives and goals

Ideal candidate must have excellent interpersonal skills along with strong oral/written communication skills, strong problem-solving skills and a high sense of urgency. Our ideal candidate will also exhibit our core values, vision, and code of conduct.

Essential Functions:

• Respond to client questions by providing information in person, over the phone and by email


• Meet with current and prospective clients, typically in person or over the phone, and discuss and collect insurance information and needs


• Own the client experience model and bonding process


• Meet compliance standards


• Process policy changes and update agency management systems


• Attend required trainings and meetings


• Collaborate with team members on service needs


• Back up to claims advocate in assisting with reporting claims

Requirements

Desired Qualifications

• High School Diploma or Equivalent


• Customer or Personal Service experience (1-3 years)


• Experience in the Insurance Industry (1-3 years)


• License in Property & Casualty a plus but not required

Physical Requirements (specific to role)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.

• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing, and working on a computer for extended periods of time)


• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, mail, etc.


• Ability to read standard typed documents


• Ability to travel is required

The job description describes the general nature and level of work performed in this role. If is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Location: Winona, MN

Exempt reporting to Personal Lines department manager

core hours 8:00-5:00 with flex scheduling after introductory period