Personal Lines Manager

The Jonus Group; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

The Jonus Group is assisting a local, family-oriented Midtown Manhattan insurance agency in finding a Personal Lines Manager to lead the service team and oversee daily operations.

You will develop staff, improve workflows, and ensure high-quality client service while supporting growth in the personal lines business. NY license and 10+ years of experience are expected.

Qualifications

• 10+ years of personal lines insurance service experience at an independent agency.
• Active New York Property & Casualty license.
• Experience leading or mentoring a team.
• Strong knowledge of personal lines products, markets, and agency operations.

Responsibilities

• Lead, coach, and develop the Personal Lines team through training and ongoing support.
• Oversee daily client service, including policy changes, renewals, cancellations, certificates, binders, and related requests.
• Support quoting and rating across personal lines products.
• Establish and monitor department goals for client satisfaction, retention, growth, and efficiency.
• Participate in hiring, onboarding, and staff development.

Skills

Leadership experience

Customer service

Team development

Communication

Problem solving

Education

New York Property & Casualty license

Tools

Microsoft Office

Adobe Acrobat

Applied Systems/Epic

Job description

Job Description

Personal Lines Insurance Manager

Salary: $100,000–$125,000, depending on experience

About The Role

We are searching on behalf of our client - a local, family oriented retail insurance agency located in Midtown Manhattan! We’re seeking an experienced Personal Lines Manager to lead their service team and oversee daily department operations. This role is responsible for developing staff, improving workflows, and ensuring clients receive responsive, high-quality service while supporting the growth and performance of the personal lines business.

Key Responsibilities

• Lead, coach, and develop the Personal Lines team through training, feedback, and ongoing support.
• Oversee daily client service, including policy changes, renewals, cancellations, certificates, binders, and related requests.
• Support quoting and rating across personal lines products.
• Establish and monitor department goals for client satisfaction, retention, growth, and efficiency.
• Address complex service matters and escalated client concerns.
• Strengthen relationships with carriers, underwriters, and business partners.
• Review department workflows and implement improvements to service quality and consistency.
• Ensure team practices follow agency standards, carrier requirements, and applicable regulations.
• Track department performance and share updates and recommendations with agency leadership.
• Participate in hiring, onboarding, and staff development.
• Keep current on personal lines products, market conditions, and industry developments.

Qualifications

• 10+ years of personal lines insurance service experience at an independent agency.
• Active New York Property & Casualty license.
• Experience leading or mentoring a team.
• Strong knowledge of personal lines products, markets, and agency operations.
• Excellent communication, organization, and client relationship skills.
• Sound judgment and the ability to resolve problems and manage competing priorities.
• A track record of supporting service, retention, and growth goals.
• Commitment to confidentiality, ethical standards, and regulatory compliance.
• Proficiency with Microsoft Office, Adobe Acrobat, and social media platforms.
• Applied Systems/Epic experience is a plus.