Personal Lines Insurance Customer Service Representative

Holman; Maple Shade Township (NJ); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, vision, dental, life and disability insurance

401(k) plan with company match

Tuition reimbursement

Job summary

Holman is seeking a motivated individual for a customer service role in Maple Shade Township, NJ. The position involves handling customer inquiries, assisting with policy management, and supporting sales teams. Candidates should have strong communication skills and a four-year degree or equivalent experience.

The role offers a hybrid work arrangement, targeted salary between $50,000 and $55,000, and comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• Property and Casualty Insurance License or ability to obtain one within 90 days.
• Comfortable traveling within NJ and PA for meetings.
• Ability to collaborate within a team environment.

Responsibilities

• Handle customer calls, resolve issues, and follow up to ensure requests are met.
• Assist sales team with document organization and filing.
• Field questions regarding coverage options and policy provisions.

Skills

Excellent writing and communication skills

Highly organized with exceptional follow‑up

Goal‑driven and self‑motivated

Education

Four‑year college degree or equivalent experience

Job description

Company Overview

Holman is a family‑owned, global automotive services organization anchored by core values that guide our operations. We serve a variety of automotive markets including fleet management, leasing, vehicle fabrication, component manufacturing, powertrain distribution, insurance and risk management, and retail automotive sales.

Responsibilities

• Handle incoming customer phone calls, resolve issues or reroute to team members, and follow‑up to ensure requests are met.
• Process policy changes, answer billing questions, issue insurance documents and certificates, and respond to service requests via phone, e‑mail or mail.
• Assist the sales team by organizing, scanning, and electronically filing required insurance policy documents and customer information.
• Support the customer support team with policy audits, data entry, and retention initiatives.
• Field questions from prospects and customers regarding coverage options, policy provisions, discounts, pricing, and related information.
• Participate in renewal retention efforts, including renewal audits, client surveys, phone calls, and customer care initiatives.
• Work with management to help achieve premium, retention, and growth targets for all lines of selected business.
• Act as a brand ambassador for the insurance group at all Holman functions and across the organization.
• Collaborate with Account Representatives and customer service personnel to meet growth and service objectives, including training new employees when required.
• Complete administrative tasks such as taking incoming calls, making outbound calls, responding to e‑mails, filing (electronic and paper), sorting and distributing mail, assisting with corporate events, and supporting finance and accounting tasks.
• Provide exceptional customer care to all prospects and clients of the business.
• Interact comfortably, over the phone and in person, with prospects, clients, referral sources, and business colleagues inside and outside the Holman organization.
• Maintain flexibility in the work schedule; the position may require evening and Saturday hours.
• Demonstrate adaptability and a “get it done” attitude as the business grows.

Qualifications

• Four‑year college degree or equivalent experience as determined by department management.
• Property and Casualty Insurance License or ability to sit for and pass state licensing exams; license issuance required within 90 days of joining.
• Property and Casualty insurance experience preferred, but not required.
• Highly organized with exceptional follow‑up on assigned tasks.
• Goal‑driven, self‑motivated, comfortable with individual accountability, and able to collaborate within a team environment.
• Excellent writing and communication skills.
• Willingness to travel within local NJ and PA markets for meetings, prospecting calls, and network development.

Compensation

Targeted salary is $50,000–$55,000 annually.

Work Arrangement

Hybrid – Work on a combination of in‑office and remote days.

Benefits

• Health, vision, dental, life and disability insurance.
• Flexible Spending and Health Savings Accounts.
• Employee Assistance Program.
• 401(k) plan with company match.
• Paid Time Off (PTO) and paid holidays.
• Bereavement, jury duty, and military leave.
• Paid pregnancy/parental leave.
• Tuition reimbursement.

Artificial Intelligence Statement

Applicants may use AI tools to draft a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to answer interview questions on their behalf, misrepresent qualifications, or create false representations of identity. Use of AI that compromises honesty or integrity may result in disqualification.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you are a person with a disability requiring assistance with the application process, please contact [e-mail]. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.