Personal Lines Insurance Account Manager

Finck Perras Insurance Agency Inc; Easthampton (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Vision Insurance

Life Insurance

Disability Insurance

Job summary

Finck Perras Insurance Agency Inc. in Easthampton, MA is seeking a Personal Lines Insurance Account Manager to be the friendly voice and guiding hand for clients.

You will handle inquiries, changes, renewals, and billing with clear, compassionate communication. A positive attitude and a desire to help others are essential as you build lasting client relationships and work with producers for top-tier service.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• A positive attitude and a genuine desire to help others.
• Previous experience in customer service or the insurance industry is a plus.

Responsibilities

• Serve as the primary point of contact for personal lines clients.
• Respond to inquiries by phone, email, and in person with a friendly and professional demeanor.
• Assist clients with policy changes, renewals, and billing inquiries.
• Explain policy coverage and endorsements clearly and concisely.
• Process endorsements, cancellations, and new business applications accurately.
• Build and maintain strong relationships with clients, ensuring their ongoing satisfaction.
• Collaborate with producers to provide exceptional client service throughout the insurance lifecycle.

Skills

Communication

Interpersonal Skills

Microsoft Office

Time Management

Customer Service

Insurance Knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

Welcome to Finck Perras Insurance Agency Inc., where we believe in the power of genuine connection and outstanding service. Located in the heart of Easthampton, Massachusetts, we’re a dedicated team committed to helping our community protect what matters most. We’re looking for someone with a warm heart and a sharp mind to join us as a Personal Lines Insurance Account Manager. If you find joy in helping people, have a knack for clear communication, and enjoy solving problems, you might be exactly who we need. You’ll be the friendly voice and guiding hand for our clients, ensuring they feel understood and well-cared for. This isn’t just a job; it’s an opportunity to become an integral part of a supportive agency that values its team and its clients. We offer a welcoming environment where you can grow your skills and make a real difference every single day.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Vision Insurance
• Life Insurance
• Disability Insurance

Responsibilities

Serve as the primary point of contact for our personal lines insurance clients.

Respond to client inquiries via phone, email, and in person with a friendly and professional demeanor.

Assist clients with policy changes, renewals, and billing inquiries.

Explain policy coverage and endorsements clearly and concisely.

Process endorsements, cancellations, and new business applications accurately.

Build and maintain strong relationships with clients, ensuring their ongoing satisfaction.

Collaborate with producers to provide exceptional client service throughout the insurance lifecycle.

Requirements

High school diploma or equivalent required.

Excellent communication and interpersonal skills.

Proficiency in Microsoft Office Suite.

Ability to manage multiple tasks and prioritize effectively.

A positive attitude and a genuine desire to help others.

Previous experience in customer service or the insurance industry is a plus.