Personal Lines Customer Service Representative

Hurley Insurance Group; Fayetteville (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Paid time off

Job summary

Hurley Insurance Group is seeking a full-time Personal Lines Customer Service Representative in Fayetteville. This role involves maintaining customer relationships and handling inquiries regarding personal lines insurance.

The ideal candidate should have at least two years of personal lines insurance experience and a Bachelor's Degree or equivalent. You will be responsible for resolving customer concerns, advising on policy options, and maintaining thorough records of client interactions.

Benefits include 401(k), health insurance, and competitive pay. An active insurance license is required.

Qualifications

• Minimum of two years personal lines insurance account management experience.
• Active property and casualty insurance license required.
• Excellent math and reading skills for accurate calculations.

Responsibilities

• Handle customer inquiries and concerns regarding insurance policies.
• Gather necessary data and present policy options to prospects.
• Maintain records of customer interactions and transactions.

Skills

Customer focus

Strong communication skills

Knowledge of insurance products

Problem-solving

Time management

Technology proficiency

Education

Bachelor's Degree or comparable work experience

Tools

Agency management systems

Job description

Future Opening: Personal Lines Customer Service Representative

Full Time • Fayetteville - 155299

• 401(k)
• Bonus based on performance
• Health insurance
• Paid time off

Job Description

The Personal Lines CSR at Hurley Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. An active property and casualty insurance license in NC is required! Thank you!

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre‑qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer’s concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Qualifications

• Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor’s Degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi‑tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.