Personal Lines Client Service Manager II

Gallagher; Plano (TX); Hybrid; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programmes

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Personal Lines Client Service Manager II to lead complex client relationships and shape coverage strategy within a collaborative, hybrid, full-time role. You will drive renewals, identify coverage gaps, and deliver consultative solutions to optimize client outcomes while working with accessible leadership.

The position emphasizes relationship-driven service, operational excellence, and growth opportunities across a local and global network.

Qualifications

• Active P&C license required.
• Strong knowledge of coverage, policy terms and endorsements.
• Ability to deliver consultative guidance to complex inquiries.

Responsibilities

• Own and grow a Personal Lines portfolio with high-quality client experience.
• Lead complex renewals end-to-end, aligning coverage with risk.
• Build client relationships through proactive engagement and retention strategies.
• Identify policy gaps and provide coverage solutions supporting cross-sell and growth.
• Provide expert guidance on complex coverage decisions and resolve service challenges independently.
• Drive operational excellence through accurate work, compliance and process improvements.

Skills

Insurance client service

Account management

Relationship building

Renewals management

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Take your expertise to the next level. As a Personal Lines Client Service Manager II, you’ll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. You’ll operate in a collaborative environment, using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward‑thinking approach. Powered by innovation and supported by accessible leadership, this is your opportunity to lead from the front and make a measurable impact. This is a full‑time hybrid position. The hours are Monday to Friday from 8 am until 5 pm.

How You’ll Make An Impact

• Own and grow a Personal Lines portfolio, delivering a high‑quality, relationship‑driven client experience.


• Lead complex renewals end‑to‑end, aligning coverage with risk and managing timelines effectively.


• Build strong client relationships through proactive engagement, anticipating needs and driving retention.


• Take a consultative approach, identifying policy gaps and provide coverage solutions supporting cross‑sell and account growth goals.


• Provide expert guidance on complex coverage decisions and resolve service challenges independently.


• Ensure operational excellence through accuracy, compliance, and continuous process improvement.


• Act as a team leader, sharing expertise and supporting a high‑performance, collaborative culture.


• Leverage data and digital tools to deliver efficient, modern client service.


• Drive retention, satisfaction, and portfolio growth through consistent, insight‑led delivery.

About You

Here’s what you’ll bring to the role:

• Bring progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently.


• Hold an active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes.


• Provide expert support on complex client inquiries, delivering clear, coverage‑focused guidance.


• Communicate effectively with a consultative approach, building trust and simplifying complexity.


• Demonstrate strong judgment and ownership, confidently resolving complex issues and navigating ambiguity.


• Stay highly organized and detail‑oriented, managing competing priorities and renewal timelines effectively.


• Apply a continuous improvement mindset, identifying inefficiencies and enhancing service delivery.


• Collaborate and influence through expertise, supporting team performance without formal authority.


• Act as a relationship builder, problem solver, focused on strong client outcomes and career progression.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation


• Comprehensive benefits programmes designed to support your well‑being


• Career development opportunities and ongoing learning


• A collaborative, people‑first culture with accessible leadership


• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)