Personal Lines Account Representative

Harrisonburg-Rockingham Chamber of Commerce; Waynesboro (VA); Presencial; USD 30.000 - 55.000; Jornada completa

Descripción de la vacante

LD&B Insurance and Financial Services in Waynesboro, VA is seeking a Personal Lines Account Representative. You will educate clients, problem-solve, and provide calm, customer-focused service across channels.

You will build relationships, maintain records, and collaborate with the division to meet goals while upholding the company values and driving client satisfaction.

Formación

• High school diploma or equivalent required.
• Prior customer service experience required.
• Current licenses, certifications or credentials pertinent to the division (or ability to obtain).
• Self-starter with minimal supervision.
• Exceptional oral and written communication skills.
• Strong organizational, analytical and problem solving abilities.
• Ability to adhere to information security, privacy and confidentiality requirements.

Responsabilidades

• Understand the personal lines insurance marketplace to meet client needs.
• Maintain a positive, empathetic and professional demeanor toward clients and vendors.
• Demonstrate customer relationship skills and apply division products to client needs.
• Manage a standard-sized client group and cooperate with colleagues to serve all clients.
• Provide prompt, courteous, accurate service: respond, resolve, research, and present solutions.
• Provide feedback to the Division manager to improve processes and meet goals.
• Maintain accurate records in agency and partner data systems.
• Demonstrate regular and reliable attendance.
• Uphold LD&B BLUEprint values in daily work.
• Other duties as assigned.

Conocimientos

Customer service

Communication skills

Self-starter

Organizational skills

Analytical skills

Problem solving

Information security

Educación

High school diploma

Descripción del empleo

General Job Description

The Personal Lines Account Representative is an energetic professional interested in helping our business grow through constructive, empathetic conversations and by providing remarkable customer service. This individual must be a self starter who thrives in a fast-paced, team environment and who exhibits exceptional interpersonal relationship skills. The successful Personal Lines Account Representative will communicate and coordinate with their colleagues in their specific division and in our overall organization to deliver optimal levels of care for our clients and to achieve divisional and organizational objectives. With this backdrop in mind, the Personal Lines Account Representative communicates directly with clients, prospects, partners and vendors through a variety of channels in order to educate, problem solve, process, identify solutions and create calm depending upon situational demands. As a representative of the organization, the Personal Lines Account Representative aligns personally with the organization’s values as reflected in the LD&B BLUEprint and models these values on a daily basis.

Essential Duties & Responsibilities

• Understand the nature of the personal lines insurance marketplace to meet the needs of clients.
• Maintain a positive, empathetic and professional demeanor toward clients, colleagues and vendors at all times.
• Demonstrate communication and customer relationship skills and understand how to utilize the division’s products and services to meet clients’ needs.
• Manage a standard-sized or moderately complex group of clients and cooperate with colleagues to serve all clients within the division.
• Provide prompt, accurate, courteous and customer-focused service to clients. Service includes responding to questions, resolving complaints, processing requests, providing information, researching problems and developing solutions.
• Provide feedback to the Division manager concerning the efficiency and effectiveness of the customer service process and collaborate with others in the division to develop, implement and meet division goals.
• Maintain accurate, complete and timely records of all activity in the appropriate agency and partner data management systems.
• Demonstrate regular and reliable attendance.
• Maintain a strong work ethic with a total commitment to success and consistently demonstrate our BLUEprint values every day.
• Other duties as assigned.

Education, Requirements, Qualifications & Skills

• High school diploma or equivalent required.
• Prior customer service experience required.
• Current appropriate licenses, certifications or credentials necessary and applicable to the division, including maintenance of same, or the ability to obtain these licenses, certifications or credentials.
• Must be a self-starter and capable of completing tasks with little or no supervision.
• Exceptional oral and written communications skills.
• Strong organizational, analytical and problem solving skills.
• Ability to understand and adhere to all requirements related to information security, privacy and confidentiality at all times.

Physical Requirements

• Must be physically able to work 38 hours per week.
• Must be able to sit for long periods of time, including while extensively using computers and associated or similar technology.
• Must have the ability to hear, see, and speak.
• Must be able to stand, sit, walk, use repetitive small motor activity, use hands and fingers, reach with hands and arms, stoop, kneel and ascend or descend stairs.
• Occasionally required to lift and carry up to 20 pounds.
• Perform with a high-energy level and the capability to handle stressful situations on a daily basis.
• Must maintain a valid driver’s license and have the ability to operate a motor vehicle.
• Must be able to drive and to travel unaccompanied in diverse weather conditions.

Salary Description

$21.61-$40.04

LD&B Insurance and Financial Services

201 Osage Ln, Ste 1 Waynesboro VA 22980