Personal Lines Account Representative

LD&B Insurance and Financial Services; Waynesboro (VA); On-site; USD 30,000 - 55,000; Full time

Job summary

Qualifications

• High school diploma or equivalent is required.
• Prior customer service experience is required.
• Licenses or credentials necessary for the division must be current or obtainable.
• Must be a self-starter and able to work with little supervision.
• Exceptional oral and written communications skills are essential.
• Strong organizational, analytical and problem-solving abilities are required.
• Ability to follow information security, privacy and confidentiality rules.

Responsibilities

• Understand the personal lines insurance marketplace to meet client needs.
• Provide empathetic, professional service to clients, colleagues and vendors.
• Demonstrate strong communication and customer relationship skills to meet client needs.
• Manage a standard-sized client group and collaborate with team to service all clients.
• Respond promptly to inquiries, resolve complaints, process requests, and document activities.
• Assist Division manager by providing feedback to improve customer service processes and meet goals.
• Maintain accurate records in agency and partner data systems.
• Demonstrate reliable attendance and uphold core values daily.
• Other duties as assigned.

Skills

Oral and written comms

Customer service

Self-motivation

Organization & problem-solving

Information security awareness

Education

High school diploma or equivalent

Job description

This position may be offered as an Associate Account Representative depending on experience and qualifications.

General Job Description

The Personal Lines Account Representative is an energetic professional interested in helping our business grow through constructive, empathetic conversations and by providing remarkable customer service. This individual must be a self-starter who thrives in a fast-paced, team environment and who exhibits exceptional interpersonal relationship skills. The successful Personal Lines Account Representative will communicate and coordinate with their colleagues in their specific division and in our overall organization to deliver optimal levels of care for our clients and to achieve divisional and organizational objectives. With this backdrop in mind, the Personal Lines Account Representative communicates directly with clients, prospects, partners and vendors through a variety of channels in order to educate, problem solve, process, identify solutions and create calm depending upon situational demands. As a representative of the organization, the Personal Lines Account Representative aligns personally with the organization's values as reflected in the LD&B BLUEprint and models these values on a daily basis.

Essential Duties & Responsibilities

• Understand the nature of the personal lines insurance marketplace to meet the needs of clients.
• Maintain a positive, empathetic and professional demeanor toward clients, colleagues and vendors at all times.
• Demonstrate communication and customer relationship skills and understand how to utilize the division's products and services to meet clients' needs.
• Manage a standard-sized or moderately complex group of clients and cooperate with colleagues to serve all clients within the division.
• Provide prompt, accurate, courteous and customer-focused service to clients. Service includes responding to questions, resolving complaints, processing requests, providing information, researching problems and developing solutions.
• Provide feedback to the Division manager concerning the efficiency and effectiveness of the customer service process and collaborate with others in the division to develop, implement and meet division goals.
• Maintain accurate, complete and timely records of all activity in the appropriate agency and partner data management systems.
• Demonstrate regular and reliable attendance.
• Maintain a strong work ethic with a total commitment to success and consistently demonstrate our BLUEprint values every day.
• Other duties as assigned.

Education, Requirements, Qualifications & Skills

• High school diploma or equivalent required.
• Prior customer service experience required.
• Current appropriate licenses, certifications or credentials necessary and applicable to the division, including maintenance of same, or the ability to obtain these licenses, certifications or credentials.
• Must be a self-starter and capable of completing tasks with little or no supervision.
• Exceptional oral and written communications skills.
• Strong organizational, analytical and problem-solving skills.
• Ability to understand and adhere to all requirements related to information security, privacy and confidentiality at all times.

Physical Requirements

• Must be physically able to work 38 hours per week.
• Must be able to sit for long periods of time, including while extensively using computers and associated or similar technology.
• Must have the ability to hear, see, and speak.
• Must be able to stand, sit, walk, use repetitive small motor activity, use hands and fingers, reach with hands and arms, stoop, kneel and ascend or descend stairs.
• Occasionally required to lift and carry up to 20 pounds.
• Perform with a high-energy level and the capability to handle stressful situations on a daily basis.
• Must maintain a valid driver's license and have the ability to operate a motor vehicle.
• Must be able to drive and to travel unaccompanied in diverse weather conditions.

Salary Description

$21.61-$40.04