Personal Lines Account Manager - Client Retention & Service

WalkerHughes; Tipton (IN); On-site; USD 50,000 - 75,000; Full time

Job summary

WalkerHughes Insurance is seeking an experienced Personal Lines Account Manager to independently manage an established book of business while delivering exceptional client service. This role emphasizes proactive account management, policy servicing, renewal oversight, and relationship growth.

The candidate will respond to client inquiries, process policies and endorsements, and coordinate with carriers to resolve claims, ensuring accurate documentation and strong retention.

Qualifications

• 4+ years of experience in the insurance industry.
• Active Property & Casualty (P&C) License required.
• Strong knowledge of personal lines coverage and industry standards.
• Proficient in Microsoft Office and agency management systems.

Responsibilities

• Independently manage and service a personal lines book of business.
• Respond to client inquiries regarding policy changes, billing, coverage questions, and claims.
• Process policies, endorsements, renewals, applications, binders, and related documentation with accuracy.
• Maintain organized client files and follow-up activities within agency systems.
• Coordinate with carriers to resolve claims and complex service issues.
• Lead renewal review process, including proactive account reviews prior to renewal.
• Analyze coverage forms and policies to ensure proper protection and identify gaps.
• Resolve client concerns to maintain high retention levels.
• Support new sales opportunities generated from referrals and existing clients.
• Strengthen long-term client relationships through consistent communication and service excellence.

Skills

Client service

Account management

Renewals

Relationship building

Education

Property & Casualty License

Tools

Microsoft Office

Agency management systems

Job description

WalkerHughes Insurance is seeking an experienced Personal Lines Account Manager to independently manage an established book of business while delivering exceptional client service. This role emphasizes proactive account management, policy servicing, renewal oversight, and relationship growth.

The candidate will respond to client inquiries, process policies and endorsements, and coordinate with carriers to resolve claims, ensuring accurate documentation and strong retention.