Personal Lines Account Manager

Distro; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Distro is a high-growth independent insurance agency focused on personalized risk strategies and exceptional service. We seek a Personal Lines Account Manager (New Business) to onboard new clients, process submissions, and quote Auto, Home, Umbrella, and Flood policies, while supporting producers through policy issuance.

This onsite role combines client relationship management with carrier communications and AMS workflow administration in NowCerts and InsuredMine, ensuring accurate data entry

Qualifications

• Minimum 1+ year of experience in insurance account management or customer service.
• Personal Lines experience preferred.
• Active Property & Casualty (P&C) License required (Texas license preferred or ability to obtain within 30 days of hire).
• Experience with AMS (NowCerts) and CRM (InsuredMine); proficiency in MS Office 365.
• Strong communication, multitasking, active listening, and attention to detail.
• Bilingual English/Spanish is a strong plus.

Responsibilities

• Serve as the primary point of contact for new Personal Lines clients.
• Conduct coverage reviews to ensure asset protection from day one.
• Partner with sales producers to gather underwriting information.
• Submit applications to carriers and MGAs, track quotes and issue binders.
• Maintain pipeline in InsuredMine and NowCerts with accurate data.
• Communicate with carriers to resolve underwriting questions and monitor policies.
• Identify cross-sell and upsell opportunities to grow the agency.
• Process policy endorsements, certificates/evidence of insurance, and binders while remaining compliant.

Skills

Communication

Multitasking

Active listening

Carrier rating knowledge

Attention to detail

Spanish

Tools

NowCerts

InsuredMine

Microsoft Office 365

Job description

POSITION OVERVIEW

About the Company

We are a high-growth independent insurance agency focused on delivering personalized risk strategies, trust, and exceptional service. We prioritize long-term client relationships and support our employees through structured career development and continuous learning opportunities.

Role Overview

The Personal Lines Account Manager (New Business) is responsible for managing new business client onboarding, processing submissions, quoting personal lines policies (Auto, Home, Umbrella, and Flood), and supporting producers through policy issuance. This full-time onsite role combines client relationship management, carrier communication, and technical Agency Management System (AMS) workflow administration.

CANDIDATE REQUIREMENTS & QUALIFICATIONS

• Work Authorization: Must be legally authorized to work in the United States (required).
• Insurance Experience: Minimum of 1+ year of experience in insurance account management or customer service. Personal Lines experience is strongly preferred.
• Licensing: Active Property & Casualty (P&C) License required (Texas license preferred or ability to obtain within 30 days of hire).
• Software Proficiency: Experience with Agency Management Systems (AMS) such as NowCerts and CRM platforms such as InsuredMine. Proficiency in Microsoft Office 365 is required.
• Core Skills: Excellent communication, multitasking ability, active listening, carrier rating knowledge, and strong attention to detail.
• Bilingual Preference: Fluency in English and Spanish is a strong plus.

KEY RESPONSIBILITIES

New Business Client Onboarding

• Serve as the primary point of contact for new Personal Lines clients.
• Conduct coverage reviews to ensure complete asset protection from day one.

Submission & Application Processing

• Partner with sales producers to gather underwriting information.
• Submit applications to carriers and MGAs.
• Track quotes and issue binders in a timely manner.

CRM & AMS Pipeline Management

• Maintain organized pipeline stages within InsuredMine.
• Enter accurate client information, coverage notes, and documentation into NowCerts.

Carrier Relations & Quoting

• Communicate directly with insurance carriers to resolve underwriting questions.
• Secure competitive pricing and monitor policies through the issuance process.

Cross-Selling & Outbound Growth

• During lower-volume periods, proactively contact lost-client lists.
• Manage cross-sell and upsell opportunities to support agency growth.

Operations & Compliance

• Issue policy endorsements, certificates/evidence of insurance, and binders.
• Maintain strict compliance with agency procedures and applicable state regulations.