Personal Lines Account Manager

The Jonus Group; Norfolk (VA); On-site; USD 60,000 - 70,000; Full time

Job summary

The Jonus Group is seeking an experienced Personal Lines Account Manager who specializes in High-Net-Worth insurance to deliver concierge-level service to affluent clients. You will manage high-value portfolios, review coverages, endorsements and renewals, and build lasting client relationships.

In this role you will collaborate with carriers, producers and internal teams, using AMS360 and other agency platforms to ensure accurate servicing and timely responses.

Qualifications

• Minimum proven experience as a Personal Lines Account Manager in High-Net-Worth programs.
• Active Property & Casualty license required.
• Experience with AMS360 or similar agency management systems.
• Strong client relationship management, detail-oriented, and problem-solving skills.

Responsibilities

• Manage a high-volume book of business with accuracy and responsiveness.
• Build and maintain long-term client relationships by delivering concierge-level service.
• Handle endorsements, renewals, remarketing opportunities, and coverage reviews.
• Collaborate with carriers, producers, and internal team to ensure client satisfaction.
• Provide guidance on personal property and casualty coverages, underwriting guidelines, policy servicing, and renewal management.
• Utilize carrier platforms and AMS360 to manage client accounts.

Skills

Personal Lines Account Manager

High-Net-Worth insurance

Client relationship management

Attention to detail

Problem-solving

Education

Property & Casualty license

Tools

AMS360

Job description

Job Description

Personal Lines Account Manager (High-Net-Worth Insurance)

Job Summary

Seeking an experienced and dedicated Personal Lines Account Manager with a specialization in High-Net-Worth insurance programs. The ideal candidate will have a strong background in managing high-value insurance portfolios, exceptional client relationship management skills, and a commitment to delivering concierge-level service. If you are detail-oriented, possess excellent problem-solving abilities, and thrive in a fast-paced environment

Compensation Package

• Salary Range: $60,000 - $70,000 annually
• Competitive benefits package
• Opportunities for professional growth and development

Responsibilities

• Manage a high-volume book of business with accuracy and responsiveness.
• Build and maintain long-term client relationships by delivering high-touch, concierge-level service.
• Handle endorsements, renewals, remarketing opportunities, and coverage reviews.
• Collaborate effectively with insurance carriers, producers, and internal team members to ensure client satisfaction.
• Provide expert guidance on personal property and casualty coverages, underwriting guidelines, policy servicing, and renewal management.
• Utilize insurance carrier platforms and agency management systems (AMS360 preferred) to manage client accounts.

Qualifications/Requirements

• Proven experience as a Personal Lines Account Manager, with expertise in High-Net-Worth insurance programs and carriers such as PURE, Chubb, Cincinnati, AIG Private Client, Berkley One, etc.
• Active Property & Casualty license is required.
• Exceptional client relationship management skills with a focus on delivering personalized service.
• Strong attention to detail, critical-thinking abilities, and problem-solving skills.
• Proficiency in written and verbal communication, with the ability to build trust and rapport with clients.
• Knowledge of personal property and casualty insurance coverages, underwriting guidelines, and policy servicing.
• Experience with AMS360 and other insurance carrier platforms is preferred.