Personal Lines Account Manager

Acrisure, LLC; Michigan; On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Dental insurance

Vision insurance

401(k) with immediate vesting

Health Savings Account (HSA)

Job summary

Acrisure is seeking a Personal Lines Account Manager to support our Client Service Center in Michigan. You’ll manage a book of personal insurance clients, focusing on renewals, retention, and growth through consultative service and cross‑selling, while leveraging technology to boost outcomes.

You’ll build strong client relationships, handle policy servicing, and collaborate with internal teams to resolve issues.

Qualifications

• Active P&C license required.
• Strong communication, interpersonal, and organizational skills.
• Experience in personal lines or account management.
• HS Diploma or equivalent; Bachelor's degree preferred.

Responsibilities

• Manage renewals, policy changes, and day-to-day servicing for personal lines clients.
• Identify cross-sell opportunities and support growth.
• Collaborate with internal teams to resolve issues and improve service.
• Maintain strong client relationships and ensure satisfaction.

Skills

P&C license

Communication

Organizational skills

Team collaboration

Education

HS Diploma or equivalent

Bachelor's degree preferred

Tools

Applied Epic

Job description

Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking a Personal Lines Account Manager to support our growing Client Service Center. This position offers a dynamic opportunity to contribute to client success through strategic consultation, effective relationship management, and the innovative use of technology. This role will manage a book of personal insurance clients, focusing on retention, renewals, and growth through consultative service and cross-selling. You’ll have the opportunity to build strong client relationships, manage policy servicing, and support clients with coverage strategy and solutions.

Responsibilities

• Client Relationship Management: Serve as the primary contact for assigned clients. Manage renewals, policy changes, and day-to-day account servicing. Provide consultative recommendations and tailored insurance solutions.
• Account Growth and Retention: Identify cross-sell and account rounding opportunities. Support retention and client satisfaction goals through proactive engagement.
• Collaboration: Partner with internal teams and leadership to resolve client issues and improve service delivery. Promote adoption of digital tools and resources where appropriate.
• Client Success: Deliver high-quality service and support client business needs. Complete additional projects or duties as assigned.

*This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements

• Active P&C license
• Strong communication, interpersonal, and organizational skills with the ability to manage multiple accounts and systems
• Proficiency with Applied Epic or similar agency management system strongly preferred
• Ability to work in a fast-paced environment in collaboration with other team members
• Education and Experience HS Diploma or equivalent (Bachelor's degree preferred)
• 2+ years of experience in personal lines and/or account management experience #LI-VM1

Pay Details

The base compensation range for this position is $40,000 - $75,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

… and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Equal Opportunity Employer

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final Candidates

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.