Personal Lines Account Manager

ROYALTY INSURANCE AGENCY; Lewisville (TX); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Opportunity for advancement

Training & development

Job summary

Royalty Insurance Agency LLC in Lewisville, TX is seeking a Personal Lines Account Manager to retain and grow our client base with white-glove service. You will manage an assigned book, ensuring clients have the best rates and coverage while identifying opportunities to round accounts and generate referrals.

The role emphasizes relationship-building, proactive service, and cross-team collaboration. Hybrid schedule after training, competitive salary and bonus potential, and ongoing licensing/CE

Qualifications

• Active Texas Property & Casualty license required (or ability to obtain promptly).
• Personal lines insurance experience strongly preferred.
• Excellent written and verbal communication skills.
• Proactive, organized, and calm under pressure; listens to learn.

Responsibilities

• Client Retention: Maintain an 88%+ retention rate through proactive outreach and white-glove service.
• Account Reviews: Conduct weekly reviews to identify coverage gaps, discounts, and rounding opportunities.
• Policy Service: Endorsements, billing, certificates, and claims assistance.
• New Business Support: Audit new files for accuracy and manage onboarding.
• Growth: Educate clients on agency value to generate referrals and account rounding.
• Branding: Support agency growth via blogs, social posts, and client testimonials.
• Teamwork: Collaborate with producers and managers to hit agency goals and culture.

Skills

Communication

Active listening

Time management

Job description

Benefits:

• 401(k)


• Employee discounts


• Paid time off


• Opportunity for advancement


• Training & development


• Personal Lines Account Manager

Royalty Insurance Agency LLC Location: Lewisville, TX (Hybrid Potential) Schedule: Mon-Fri, 9:00 AM - 5:30 PM Salary: $55,000 - $65,000 + Bonus & Commission

Royalty Insurance is seeking a service-driven, organized Personal Lines Account Manager to retain and grow our client base. We focus on providing "white-glove" service that removes the stress of insurance for our clients and their families.

In this role, you will manage an assigned book of business, ensuring clients have the best rates and coverage while identifying opportunities to round accounts and generate referrals. If you are a proactive professional who loves building relationships and helping people, we want to hear from you.

What You’ll Do

• Client Retention: Maintain an 88%+ retention rate through proactive outreach and "white-glove" service.


• Account Reviews: Conduct weekly reviews to identify coverage gaps, discounts, and rounding opportunities.


• Policy Service: Efficiently handle endorsements, billing, certificates, and claims assistance.


• New Business Support: Audit new files for accuracy and manage the onboarding process.


• Growth: Educate clients on agency value, resulting in referrals and account rounding.


• Branding: Support agency growth by suggesting blog topics, sharing social posts, and gathering client testimonials.


• Teamwork: Collaborate with producers and managers to hit agency goals and maintain a positive culture.

Requirements

• Licensing: Active Texas Property & Casualty license required (or ability to obtain promptly).


• Experience: Personal lines insurance experience (Auto, Home, Life) is strongly preferred.


• Skills: Excellence in communication (written/verbal), active listening, and time management.


• Mindset: Proactive, organized, and calm under pressure. You should be someone who "listens to learn" and maintains high standards for your work.


• Tech Savvy: Comfortable with agency management systems, carrier portals, and modern office technology.

Compensation & Benefits

• Base Salary: $55,000 - $65,000 based on experience.


• Incentives: Bonus and commission opportunities tied to retention and growth.


• Benefits: 401(k) with match, Paid Time Off (PTO), and Sick Leave.


• Growth: Continuing education support and paid licensing/CE.


• Work Life: Potential for a hybrid schedule after initial training and performance milestones.

About Royalty Insurance

We are dedicated to building long-term relationships and providing honest, professional, and quick service. Our mission is to take the stress off our clients by ensuring they have the best protection at the best rates.

Flexible work from home options available.