Personal Lines Account Manager

Leavitt Group; Anacortes (WA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

401(k) with matching employer-contrib.

HSA and FSA

Paid sick and vacation leave

Job summary

North Cascade Insurance in Anacortes, WA is seeking a Personal Lines Account Manager to handle inbound service calls, perform service and sales for customers, and manage policy details including vehicles, coverages, liens, and billing questions. The role emphasizes accuracy, compliance, and responsive service.

Applicants should have Property and Casualty experience, at least 2 years in an agency, and strong communication skills.

Qualifications

• Property and Casualty preferred.
• 2 years agency experience preferred.
• AMS360 experience preferred.
• Excellent communication skills; verbally and written.
• Detail oriented and able to maintain compliance standards.
• Must be dependable, provide timely response, and complete of work activities.

Responsibilities

• Handle inbound personal lines service calls with professional knowledge.
• Perform service and sales tasks for customers, including adding/deleting/replacing vehicles, changing coverage, lien-holders and mortgagees, and billing questions.

Skills

Communication skills

Detail oriented

Dependable

Tools

AMS360

Job description

Personal Lines Account Manager

North Cascade Insurance in Anacortes, WA is looking for a Personal Lines Account Manager.

In this position you will be responsible for the following:

Job Description

Personal Lines Account Manager are the cornerstone of the personal lines services team. This position answers all inbound personal lines service calls. They perform service and sales for customers including but not limited to adding/deleting/replacing vehicles, changing coverage’s, adding/deleting lien-holders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers.

Responsibilities and Duties

• Personal Lines Account Manager will handle customer service requests in a professional and knowledgeable manner.
• They will determine all impacts/needs associated with the service request, including impacts to other coverages or policies.
• During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer’s request and educate the customer on ways to mitigate their risk.
• The Account Manager will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy.
• Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.

Job Requirements/Competencies

• Property and Casualty preferred
• 2 years Agency experience preferred
• AMS360 experience preferred
• Excellent communication skills; verbally and written.
• Detail oriented and able to maintain compliance standards.
• Must be dependable, provide timely response, and complete of work activities.

North Cascade offers a full and attractive benefits package including;

• $25-$30/hr depending on experience
• Health Insurance
• Dental and Vision Insurance
• 401(k) with matching employer contributions.
• HSA and FSA
• Paid sick and vacation leave

Leavitt.com

As a national company, the Leavitt Group is one of the largest privately-held insurance agency brokerage in the nation, with over 280 locations across 32 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with us.