Personal Lines Account Manager

Higginbotham; Albuquerque (NM); On-site; USD 52,500 - 71,250; Full time

Job summary

A leading insurance firm is seeking a Personal Lines Account Manager to foster client relations and manage a diverse book of insurance. This full-time role requires proficiency in account management systems and a keen understanding of insurance products. Applicants should possess a relevant license and experience in personal insurance lines, with a strong emphasis on client service and communication skills.

Qualifications

• 3-5 years of Personal Line Insurance experience required.
• Active General Lines or Property & Casualty License is essential.
• Preferred designations include CISR, CIC, CPRIA.

Responsibilities

• Manage a book of insurance business and maintain client relationships.
• Assist in preparing endorsements and handling policy cancellations.
• Educate clients about coverages and facilitate renewals.

Skills

Attention to Detail

Communication Skills

Client Focus

Problem Solving

Organizational Skills

Education

Active General Lines or Property & Casualty License

CISR, CIC, CPRIA Designations

Tools

Applied Epic

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

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Position Summary: The Personal Lines Insurance Account Manager will be responsible for managing a book of insurance business, marketing new and renewal business, and rounding out client accounts. In addition to client relationships, an Account Manager also maintains positive relationships with internal and external stakeholders.

Supervisory Responsibilities: None

Essential Tasks:

• Assisting the Personal Lines Sales Producer in maintaining the client's insurance policies
• Preparing endorsements to send to the insurance carriers
• Assisting with cancellations of policies
• Educates clients about coverages and make recommendations as needed to meet client insurance needs
• Handles renewals and remarkets as needed. Develop proposals and may present to clients.
• Handles or refers insured’s questions or delegates to appropriate team member
• Actively refers clients to Benefits and Commercial Lines departments for solicitation of new business
• Maintains detailed customer records in the agency management systems (Applied EPIC and CSR 24)
• Maintains healthy working relationship with underwriters, carriers and other stakeholders
• On occasion, may work with Accounting Department to reconcile accounting discrepancies
• Keeps informed regarding industry information, new product information, coverages, and technology to continuously improve knowledge and stay current
  
  

Core Competencies:

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
• Dependability: Acknowledgment of the importance of being present and punctual.
• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome
• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
  
  

Experience and Education:

• 3-5 years of Personal Line Insurance experience required
  
  

Licensing and Credentials:

• Active General Lines or Property & Casualty License required
• Designations preferred (i.e CISR, CIC, CPRIA)
  
  

Systems:

• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
  
  

Physical Requirements:

• Ability to lift 25 pounds
• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key
• Walking, bending, sitting, reaching and stretching in all directions

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Insurance

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