Consumer Loan Professional

Mariner Finance; Mechanicsburg (Cumberland County); On-site; USD 26,780 - 34,811; Full time

Benefits offered by this job

Monthly incentive

Competitive base pay

Job summary

Mariner Finance is seeking a branch associate to process credit loan applications, present loan solutions based on customer needs, and enthusiastically present all available sales products.

You will proactively contact customers with past‑due balances to offer possible solutions and resolve delinquency, maintain a cash drawer, and help the branch meet sales goals while ensuring compliance with federal, state, and local laws.

Qualifications

• Minimum 3 years in customer service or sales with 2 years in consumer lending/financial services.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication.
• Proficient in Microsoft Office.
• Ability to meet KPIs and duties.
• Must obtain licenses to sell insurance.
• Must work at assigned branch location.

Responsibilities

• Process credit loan applications and present loan solutions.
• Contact past-due customers to offer solutions.
• Maintain cash drawer and daily deposits.
• Meet or exceed branch sales goals.
• Prepare reports for the Branch Manager.
• Maintain branch compliance.
• Coordinate operations in manager's absence.
• Learn applicable consumer laws to ensure compliant actions.
• Perform additional tasks as needed.

Skills

Customer service

Sales experience

Communication skills

Microsoft Office

Licenses to sell insurance

Reliable transportation

Financial services

Supervisory experience

Education

High school diploma

Bachelor’s degree

Tools

Microsoft Office

Job description

USD $19.44 - $25.27 /Hr.

Join Mariner Finance!

Base + Incentive: This role is eligible for a competitive monthly incentive based on individual and company performance.

The base salary offered within the posted range will be determined based on a variety of job‑related factors, including relevant skills, qualifications, experience, and internal equity.

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast‑to‑coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

Responsibilities And Duties

• Process credit loan applications, present loan solutions based on customer needs, and enthusiastically present all available sales products.
• Proactively contact customers with past‑due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.

Required Qualifications

• Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs. Supervisory or team lead experience may be substituted for industry experience.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work‑related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications

• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
• Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Hours Of Work

Monday, Wednesday, Thursday: 9:00AM-5:00PM

Tuesday: 9:00AM-7:00PM

Friday: 9:00AM-5:30PM

Saturday hours required seasonally and as business needs require.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Eeo

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke‑free workplace.