Assistant Branch Manager

Mariner Finance; Marion (OH); On-site; USD 26,780 - 34,811; Full time

Benefits offered by this job

PTO 15 days

11 public holidays

Uncapped bonus

Base + incentive

Marketing support

National brand in 28 states

Job summary

Mariner Finance is seeking an energetic branch teammate to process credit loan applications, present loan solutions based on customer needs, and enthusiastically promote all available finance products.

You will work in a sales-driven environment with base pay plus uncapped bonus, and you can grow through promotions with company-provided leads and marketing support. The role requires strong communication and reliability across the posted hours.

Qualifications

• Minimum of three (3) years of experience in a customer service or sales position, with two (2) years in Consumer Lending/Financial Services; supervisory or team lead experience may be substituted for industry experience.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office or similar programs with ability to learn financial services programs.
• Ability to complete essential duties in a timely, accurate manner.
• Demonstrated problem‑solving, project leadership, and interpersonal skills in demanding situations.
• Must obtain applicable licenses to sell insurance products offered to customers by the branch.
• Must perform work at the assigned branch location except in emergencies.

Responsibilities

• Process credit loan applications and present loan solutions based on customer needs.
• Proactively contact customers with past due balances to offer solutions and resolve delinquency.
• Maintain a cash drawer, process payments, and deliver daily deposits.
• Meet or exceed branch goals related to sales of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain branch compliance.
• Coordinate daily operations in Manager's absence with District Manager.
• Learn applicable laws to ensure compliant actions.
• Perform additional duties as market demand requires.

Skills

Customer service

Sales experience

Communication skills

Microsoft Office

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Looking for a career? At Mariner Finance, our branch teams work directly with customers to understand their financial needs, present lending solutions, manage account relationships, and contribute to the success of the business.

USD $19.44 - $25.27 /Hr.

Opportunity For YOU

• Growth, advancement, promotions, and raises.
• High quality, company provided leads, and marketing support.
• National brand in 28 states and over 500 branches.
• Base + Incentive: sales driven environment with uncapped bonus.
• 15 days PTO and 11 public holidays.

Candidate Profile

• Goal-oriented, outgoing, resilient, and motivated by success.
• Comfortable making outbound calls, asking questions, and listening carefully.
• Capable of uncovering customer needs and presenting solutions.
• Confident engaging warm leads, building rapport, overcoming objections, and closing sales.
• Ability to effectively handle multiple tasks and deadlines simultaneously.
• Professional during challenging conversations.
• Coachable, accountable, and team-oriented.
• Thrive in a fast-paced environment.

Job Details

Monday, Wednesday, Thursday: 9:00AM-5:00PM
Tuesday: 9:00AM-7:00PM
Friday: 9:00AM-5:30PM
Saturday hours required seasonally and as business needs require.
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Responsibilities And Duties

• Process credit loan applications, present loan solutions based on customer needs, and enthusiastically present all available sales products.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

Required Qualifications

• Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs. Supervisory or team lead experience may be substituted for industry experience.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem‑solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work‑related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications

• Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
• Has, in good standing, applicable, required licenses to sell insurance products offered to customers by the branch.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.