Personal Insurance Department Manager

Christie and Associates; Pittsburgh (Allegheny County); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Competitive salary

Paid time off

Health insurance

401k Retirement Plan

Job summary

A local insurance agency in Pittsburgh is seeking a dedicated Manager for its Personal Insurance Department. The successful candidate will lead a team of personal insurance agents, ensure exceptional client service, manage policy operations, and support sales efforts. Candidates should have over 5 years of insurance industry experience, a Pennsylvania insurance license, and strong leadership skills. This full-time position offers a competitive salary with benefits and requires in-office work.

Qualifications

• Minimum of 5 years of experience in the insurance industry, preferably in personal lines insurance.
• Active Pennsylvania state insurance license required.
• Prior leadership or supervisory experience is highly preferred.

Responsibilities

• Manage a team of personal insurance agents, providing guidance and support.
• Act as a point of escalation for client concerns.
• Review and process new personal insurance applications and renewals.
• Collaborate with the sales team to identify cross-selling opportunities.
• Streamline internal procedures for policy management and claims handling.

Skills

Strong knowledge of personal insurance products

Excellent communication skills

Detail-oriented and organized

Proficient in insurance management software

Ability to work independently and collaboratively

Education

High school diploma or equivalent

College degree in business or a related field

Tools

Microsoft Office Suite

Job description

Overview

Job Title: Manager - Personal Insurance Department
Location: Christie Insurance – 110 Roessler Rd Ste 200C Pittsburgh PA 15220
Reports to: Vice President
Position Type: Full-Time

Company Overview

Christie and Associates is a full service, independent property and casualty insurance agency servicing southwestern Pennsylvania and surrounding regions for over 25 years. We provide broad access to the insurance market via our insurance company partners and prioritize a high level of service to our customers.

Job Overview

We are seeking a highly motivated and detail-oriented Manager for the Personal Insurance Department. The ideal candidate will support the daily operations of the department, assist in managing the 12 person team, and ensure that our clients receive exceptional service. This role involves supervising staff, handling client accounts, assisting with policy renewals and claims, and helping to drive the overall success of the department. Extensive training period provided with our current department manager.

PLEASE NOTE THAT AN ACTIVE PA PROPERTY & CASUALTY LICENSE AND INDUSTRY EXPERIENCE IS REQUIRED

Key Responsibilities

• Team Leadership & Support: Managing a team of personal insurance agents (11 employees), providing guidance, training, and support to enhance productivity and confirm team members are meeting performance standards.
• Customer Service: Act as a point of escalation for client concerns or complex issues related to personal insurance policies, claims, and renewals. Ensure client satisfaction and foster long-term relationships.
• Policy Management: Assist in reviewing and processing new personal insurance applications, renewals, endorsements, and cancellations. Work with clients to assess their needs and recommend appropriate coverage options.
• Sales & Cross-Selling: Collaborate with the sales team to identify opportunities to cross-sell and upsell insurance products, meeting both individual and team sales goals.
• Operational Efficiency: Help streamline internal procedures/processes for policy management, claims handling, and other departmental functions to ensure efficiency and compliance with industry standards.
• Claims Support: Assist clients with the claims process with timely and accurate submission of claims and following up as necessary to resolve any issues.
• Compliance & Documentation: Verify all personal insurance transactions and communications comply with agency policies, industry regulations, and legal requirements.
• Reporting & Analysis: Prepare reports on key performance metrics, including sales, client satisfaction, and operational efficiency.
• Training & Development: Assist in onboarding and training new team members, helping them to develop the necessary skills for success in the personal insurance field.

Qualifications

• Education: High school diploma or equivalent required. A college degree in business or a related field is a plus.
• Experience: Minimum of 5 years of experience in the insurance industry, preferably in personal lines insurance. Prior leadership or supervisory experience is highly preferred.
• Licensing: Active Pennsylvania state insurance license (Personal Lines, Property & Casualty) is required.
• Skills:
• Strong knowledge of personal insurance products, including auto, home, renters, and umbrella policies.
• Excellent communication and interpersonal skills, with the ability to effectively lead a team and interact with clients and company personnel.
• Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.
• Proficient in insurance management software and Microsoft Office Suite.
• Ability to work independently and collaboratively as part of a team.

Working Conditions

• Full-time, In-office position with standard office hours (8am – 4:30pm, Monday – Friday)
• This position may require occasional travel for client meetings or industry events.

Compensation Package

• Competitive Salary: ~$75,000+ depending on experience
• Paid time off
• Health Insurance, Short/Long Term Disability, Life Insurance (when eligible)
• 401k Retirement Plan with company participation (when eligible)