Personal Insurance Customer Service Representative

Hardenbergh Insurance Group; Marlton (NJ); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Professional Development Opportunities

Remote on Fridays

Job summary

Hardenbergh Insurance Group in Marlton, NJ is seeking a Client Services Representative (Personal Insurance) to deliver outstanding service, handle policy requests, and support the Personal Insurance team.

You will maintain client records, navigate carrier portals, process payments, and assist Account Managers, contributing to accurate, timely service and client satisfaction.

Qualifications

• 0–3 years of insurance experience required.
• Active New Jersey Property & Casualty Producer License required.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to navigate insurance carrier websites and systems.
• Strong written and verbal communication skills.

Responsibilities

• Answer calls and direct clients to appropriate team members.
• Process requests for evidence of insurance and related documents.
• Handle mortgage company requests and payments by phone.
• Maintain accurate client records in the Agency Management System.
• Follow established processes and maintain high accuracy and organization.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Spanish (bilingual)

Education

NJ Property & Casualty Producer License

Tools

Microsoft Office

Job description

Are you passionate about helping people protect what matters most?

Hardenbergh Insurance Group is seeking a service-oriented and detail-focused Client Services Representative (Personal Insurance) to join our growing team.

In this role, you'll support our Personal Insurance team by providing exceptional customer service, assisting clients with policy-related requests, and ensuring critical service needs are handled accurately and efficiently. You'll play an important role in creating a positive client experience while supporting the overall success of the agency.

Location: Marlton, NJ or Vineland, NJ

What You'll Do

Client Support & Service

• Answer incoming calls and direct clients to the appropriate team members as part of the agency phone team
• Process client requests for evidence of insurance and related documentation
• Handle urgent mortgage company requests on behalf of clients
• Process client payments received by phone
• Assist clients with time-sensitive service requests when their Account Manager is unavailable
• Provide prompt, professional support while delivering an outstanding customer experience

Account Administration

• Maintain accurate client records within the Agency Management System in accordance with agency standards
• Navigate carrier websites and online systems to process client requests and obtain information
• Ensure compliance with agency procedures, carrier requirements, and regulatory guidelines
• Support department operations through special projects and assignments as requested by leadership

Operational Excellence

• Follow established departmental processes and workflows
• Maintain a high level of accuracy, organization, and attention to detail
• Identify and resolve issues proactively while escalating complex matters appropriately
• Contribute to a collaborative and client-focused team environment

Qualifications

• 0-3 years of insurance experience required
• Active New Jersey Property & Casualty Producer License required
• Proficiency in Microsoft Office (Outlook, Word, Excel, and related applications)
• Ability to navigate insurance carrier websites, systems, and databases
• Strong written and verbal communication skills
• Strong organizational and customer service skills
• Ability to analyze information, solve problems, and make sound decisions
• Ability to manage multiple priorities in a fast-paced environment
• Bilingual (Spanish) preferred

Why This Role?

• Great entry point into a growing insurance organization
• Opportunity to develop insurance knowledge and client service expertise
• Direct impact on client satisfaction and retention
• Exposure to a wide range of personal insurance products and carrier relationships
• Supportive team environment with opportunities for growth and advancement

Compensation & Benefits

• Remote on Fridays

Target Salary

$45,000 - $50,000 (commensurate with experience)

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Retirement Plan
• Paid Time Off
• Professional Development Opportunities