Personal Injury Legal Assistant & Case Manager

Jones Networking; Towson (MD); On-site; USD 55,000 - 70,000; Full time

Job summary

Jones Networking is seeking a Legal Administrative Assistant to support a busy Towson Personal Injury Attorney. You will manage personal injury files from intake through settlement, open and maintain case files, obtain medical records, and communicate with clients, insurance adjusters, and providers.

Strong organizational and communication skills are essential. Ideal candidates have 5+ years in a law firm setting, with NEOS experience and advanced MS Office skills.

Qualifications

• At least 5 years of experience supporting a Personal Injury Attorney in a law firm environment.
• Strong understanding of the personal injury process from intake to settlement.
• Experience obtaining medical records, reviewing case documentation, and preparing settlement demands.
• Knowledge of insurance claims and settlement procedures.
• Proficiency with NEOS case management software.
• Advanced skills in Microsoft Word and other Microsoft Office applications.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills with the ability to build rapport with clients and provide compassionate customer service.
• Highly organized with strong attention to detail.
• Self-starter who can prioritize workload, work independently, and take initiative.
• Ability to manage multiple cases and deadlines in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for clients, providing exceptional customer service and regular case updates.
• Manage personal injury files from intake through settlement.
• Open and maintain case files and ensure all information is accurate and up to date.
• Obtain and organize medical records, medical bills, police reports, wage loss documentation, and other supporting records.
• Communicate with clients, insurance adjusters, medical providers, and opposing parties.
• Draft correspondence, settlement packages, and other legal documents.
• Monitor deadlines and follow up on outstanding requests to keep cases progressing.
• Prepare files for attorney review and assist with settlement-related documentation.
• Maintain accurate records within the firm's case management system.

Skills

Client-focused service

Case management

Attention to detail

Time management

Tools

NEOS case management

Job description

Jones Networking is seeking a Legal Administrative Assistant to support a busy Towson Personal Injury Attorney. You will manage personal injury files from intake through settlement, open and maintain case files, obtain medical records, and communicate with clients, insurance adjusters, and providers.

Strong organizational and communication skills are essential. Ideal candidates have 5+ years in a law firm setting, with NEOS experience and advanced MS Office skills.