Personal Injury Intake Coordinator

YERUSHALMI LAW FIRM APC; Beverly Hills (CA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Bonus based on performance

Job summary

A leading law firm in Beverly Hills is seeking an experienced Intake Coordinator to lead their Intake Department. This full-time role involves managing a team of 4–8 intake specialists, ensuring client onboarding, and monitoring performance metrics. The ideal candidate has over 2 years of leadership experience in an intake or customer service role, strong organizational abilities, and bilingual skills in English and Spanish.

Qualifications

• 2+ years of experience in an intake or customer service leadership role.
• Proven ability to manage a team and drive performance metrics.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and supervise the intake department, supporting a team of 4–8 intake specialists.
• Monitor and track performance metrics to improve conversion.
• Conduct training and mentoring for new intake staff.

Skills

Team leadership

Communication skills

Organizational skills

Performance metrics management

Bilingual (English/Spanish)

Tools

CRM systems

Filevine

Lead Docket

Job description

Benefits:

401(k)

Bonus based on performance

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Yerushalmi Law Firm – Beverly Hills, CA

Yerushalmi Law Firm is seeking an experienced and highly organized Intake Coordinator to lead our Intake Department. This full-time position plays a critical leadership role in managing the intake process, overseeing a team of 4–8 intake specialists, and ensuring the successful onboarding of new clients. If you're a team-oriented leader with excellent communication skills and the ability to drive results, we want to hear from you.

Responsibilities:

Lead and supervise the intake department, providing daily guidance and support to a team of 4–8 intake specialists.

Oversee and validate follow-ups on pending inquiries to ensure every potential lead is handled properly and timely.

Conduct regular check-ins and huddles to strategize with your team, review call succession, and align on departmental goals.

Monitor and track performance metrics, including first-call close rates, and implement strategies to improve conversion.

Review and approve incoming cases, helping the team determine which cases should be signed and which should be referred out.

Ensure compliance by planning and scheduling breaks and lunches based on business needs.

Assign signed cases to case managers in a timely and organized manner to ensure seamless handoff.

Act as the first point of escalation for intake-related concerns, providing solutions and direction as needed.

Participate in training and mentoring new intake staff.

Qualifications:

2+ years of experience in an intake or customer service leadership role, preferably in a legal or medical setting.

Strong organizational skills and attention to detail.

Proven ability to manage a team and drive performance metrics.

Excellent communication and interpersonal skills.

Bilingual (English/Spanish) .

Proficiency with CRM systems; experience with Filevine and Lead Docket is a plus.

Schedule:

Monday – Friday

8:30 AM – 5:30 PM

In-office, full-time

Compensation:

$25- $30 hourly rate

Opportunities for growth and advancement

Benefits:

Health, dental, and vision insurance

Paid holidays

PTO

Sick time

401(k) plan

Bonus structure based on performance

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