Intake Specialist

Lawyers for Justice, PC; California; Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Descripción de la vacante

Lawyers for Justice, PC in Los Angeles, CA seeks a highly-qualified intake specialist to join its expanding wage-and-hour class action team. The Intake Specialist will generate new business and turn leads into clients, coordinating with several departments.

The ideal candidate will have strong communication, empathy, and organizational skills, with a Bachelor's degree preferred. Salesforce/Litify experience is a plus and the role is in-person in a busy, collaborative environment.

Formación

• Bachelor's degree preferred; knowledge of Personal Injury, Employment Law or Workers’ Compensation is a plus.
• Strong written and verbal communication skills are required.
• Experience with customer intake or lead qualification is beneficial.

Responsabilidades

• Answer inbound and make outbound calls with high level of courtesy and professionalism.
• Perform unbiased screening of potential clients during intake.
• Assess viability of calls and document outcomes during the intake process.
• Obtain evidence from clients at initial interview (photos, documents).
• Assist in locating missing or unreachable clients as needed.
• Other duties as assigned by Intake Manager or Management.

Conocimientos

Clear communication

Interpersonal skills

Compassion and professionalism

Time management

Attention to detail

Team player

Multitasking

Microsoft Office

Educación

Bachelor's degree (Preferred)

Herramientas

Salesforce/Litify

Descripción del empleo

Job Description

Growing law firm in the Los Angeles area, considered a powerhouse in the field of plaintiff's side wage-and-hour class action litigation, seeks a highly-qualified intake specialist to join its expanding team. The firm has a robust caseload, in federal and state courts, against regional, national, and Fortune 500 companies in multiple industries. Focusing on the prosecution of consumer and employment class and representative actions, involving wage-and-hour, unfair business practice, discrimination, and false advertising matters. The firm has recovered millions of dollars on behalf of thousands of employees and consumers in California.

The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.

Duties/Responsibilities

• Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
• Performing unbiased screening on all inbound phone calls for the potential client;
• Assessing and determining the viability of inbound phone calls during client intake screening process;
• Obtain evidence from the client at the time of the initial in-person interview, including photos of injuries, relevant documents, etc.;
• Assist in locating missing/unreachable client as assigned by Intake Manager;
• Performs other related duties as assigned.
• *The company reserves the right to add or change duties at any time.

Required Skills/Abilities

• Ability to communicate effectively with a range of individuals;
• Excellent interpersonal social skills at all times;
• Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
• Ability to work alone or as part of a team;
• Ability to pay very close attention to detail;
• Ability to manage their time and multi-task effectively;
• Ability to maintain composure and professionalism under pressure; and
• Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet);

Qualifications

• Bachelor's degree (Preferred)
• Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred;
• Salesforce/Litify software background is a major plus;
• The right candidate will have excellent written and verbal communication skills;

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• This position requires physical activity including, but not limited to bending, stooping, repetitive motion, and lifting of up to 20 pounds.

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday

Education

• Bachelor's (Preferred)

Work Location: In person