Personal Injury Collections & Negotiation Pro

New South Medical; Sandy Springs (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

New South Medical is seeking a Collections & Negotiation Specialist to own the collections, reductions, and negotiation process on personal injury claims. You will be the primary point of contact between New South Medical and law firms on outstanding balances, advocating for timely payments and favorable settlements.

You will manage a full portfolio, track outcomes, maintain records, and work with Revenue Cycle, accounting, and legal partners to maximize recovery while ensuring HIPAA compliant

Qualifications

• 2+ years of experience in medical collections, lien negotiation, accounts receivable, or healthcare finance
• Demonstrated experience negotiating balance reductions or settlements, ideally within a personal injury or lien-based billing environment
• Strong understanding of the personal injury claims lifecycle, including how law firms and case resolution timelines affect payment
• Excellent negotiation skills — persistent, persuasive, and comfortable with pushback
• High attention to detail and accuracy in tracking accounts, agreements, and documentation
• Strong written and verbal communication skills for coordinating with law firms, accounting, and internal teams
• Proficiency with Microsoft 365, Excel, and the ability to learn internal case or billing systems quickly
• Ability to manage a full portfolio of accounts independently in a fast-paced, deadline-driven environment
• Knowledge of HIPAA regulations and handling of sensitive patient and financial information
• Ability to work on-site full-time

Responsibilities

• Own the full collections pipeline for assigned accounts, from initial balance identification through final resolution and payment
• Proactively follow up with law firms, insurance companies, and other payors to move accounts toward resolution
• Monitor aging buckets and prioritize outreach on accounts by aging category, escalating stalled or at-risk accounts as needed
• Negotiate balance reductions directly with law firms, adjusters, and other responsible parties to maximize recovery while reaching mutually agreeable settlement terms
• Prepare and present justification for reduction requests, including documentation of billed charges, treatment records, and case specifics
• Determine acceptable reduction thresholds in coordination with leadership and secure sign-off on negotiated terms
• Maintain a firm, persistent, and professional negotiation style, particularly on aged or disputed balances
• Maintain accurate, up-to-date records of all negotiations, agreements, correspondence, and payment status in the case management/billing system
• Update case statuses and reconcile agreed-upon balances with the accounting team
• Track the A/R pipeline daily, ensuring paid funds are recorded and applied accurately
• Coordinate a smooth handoff between negotiation/resolution and final payment tracking
• Prepare and submit regular reports summarizing collections activity, negotiated reductions, aging trends, and outstanding balances
• Flag recurring issues or problem accounts to leadership, along with recommended next steps
• Work closely with the Revenue Cycle Manager, billers/coders, and accounting to ensure consistency between billed amounts, negotiated reductions, and posted payments
• Serve as a key point of contact for law firm partners regarding balance status and negotiation terms

Skills

Negotiation

Medical collections

Accounts receivable

Healthcare finance

HIPAA compliance

Microsoft 365

Excel

On-site work

Tools

Case management system

Billing software

Microsoft 365

Job description

New South Medical is seeking a Collections & Negotiation Specialist to own the collections, reductions, and negotiation process on personal injury claims. You will be the primary point of contact between New South Medical and law firms on outstanding balances, advocating for timely payments and favorable settlements.

You will manage a full portfolio, track outcomes, maintain records, and work with Revenue Cycle, accounting, and legal partners to maximize recovery while ensuring HIPAA compliant