Personal Injury Case Manager | Client Advocate & Organizer

Naqvi Injury Law; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) with company match

15 days Paid Time Off

Paid holidays

Job summary

Naqvi Injury Law in Las Vegas, NV, seeks a detail‑oriented Case Manager to handle personal injury cases from retention through resolution. You will be the primary client contact, coordinating documents, insurance information, and medical records while ensuring timely progress and exemplary service.

The role requires superb written and verbal communication, organization, and the ability to manage multiple cases with sensitivity.

Qualifications

• Must provide stellar customer service.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Ability to build strong relationships and establish trust with clients.
• Ability to communicate professionally and compassionately with clients regarding sensitive and personal matters.
• Excellent organizational skills and ability to manage a caseload while effectively prioritizing deadlines.

Responsibilities

• Manage an assigned caseload of personal injury clients from retention through resolution.
• Serve as a primary point of contact for clients throughout the life of their case.
• Maintain consistent, professional, and compassionate communication with clients regarding their case, treatment, and next steps.
• Build strong client relationships and provide an exceptional client experience throughout the case.
• Identify gaps or interruptions in client treatment and follow up appropriately.
• Communicate with insurance companies and claims representatives regarding case-related matters as directed.
• Gather and maintain accurate insurance policy and claim information.
• Maintain complete, accurate, and up-to-date electronic case files and case management system records.
• Document all significant client, provider, insurance, and case-related communications in the firm’s case management system.
• Monitor case progress and ensure tasks, follow-ups, and deadlines are completed timely.
• Identify potential issues and communicate to attorneys or supervisor.
• Review and organize medical records, bills, and other documentation to assist with case evaluation and preparation.
• Assist attorneys with preparing cases for settlement, litigation, or other proceedings.
• Coordinate with attorneys, Case Manager Assistants, medical providers, insurance companies, and others involved in the client’s case.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Attention to detail

Team collaboration

Tools

Microsoft Office

Case management system

Job description

Naqvi Injury Law in Las Vegas, NV, seeks a detail‑oriented Case Manager to handle personal injury cases from retention through resolution. You will be the primary client contact, coordinating documents, insurance information, and medical records while ensuring timely progress and exemplary service.

The role requires superb written and verbal communication, organization, and the ability to manage multiple cases with sensitivity.