Personal Computer Support Tech 1

Serco; Loveland (CO); Remote; USD 70,000 - 90,000; Full time

Job summary

Serco is seeking a Network and Systems Surveillance Technician for a 100% remote role with an overnight schedule (10pm–6am MST). You will monitor networks, coordinate outages, and triage Tier I inputs to ensure secure, reliable IT operations for government clients.

Candidate must be eligible for DoD Secret clearance and U.S. citizenship. The position requires an associate degree or an equivalent 2-year experience, plus 1+ year in related work.

Qualifications

• DoD Secret clearance or ability to obtain/maintain one.
• U.S. citizenship required.
• Associate degree; or High School diploma with 2 years relevant experience.
• Minimum 1 year of relevant IT/network experience.
• Knowledge of Word, Excel, and Outlook.
• Familiarity with Active Directory concepts.

Responsibilities

• Provide tactical response for outage monitoring and triage for Tier I inputs.
• Real-time operations support during major incidents and triage/escalation as needed.
• Follow established guidelines, policies and procedures.
• Demonstrate strong interpersonal and problem-solving skills.

Skills

Analytical skills

Time management

Problem solving

Communication

Education

Associate degree

High School diploma with 2 years relevant experience

Tools

Remedy

ServiceNow

Jira

SolarWinds Web Helpdesk

Job description

Position Description & Qualifications

Network and Systems Surveillance Tech - (100% Remote/Overnight Shift Work)

Serco Inc. is seeking a Network and Systems Surveillance Technician to join our team – (100% Remote) . The Network Systems and Surveillance Team is part of the Serco Wins strategy and is dedicated to ensuring seamless and secure IT operations across multiple government agencies. Through expert management of network systems and surveillance, we drive efficiency, flexibility, and cost-effective solutions while upholding the highest standards of reliability and security. Our commitment to innovation and excellence empowers government agencies to operate with confidence in an ever-evolving digital landscape.

This position is shift work Thursday-Monday; working hours will be from 10pm - 6am MST

This position is contingent upon your ability to obtain/maintain/transfer a DoD Secret security clearance

In this role you will:

• Provide tactical response for the monitoring and coordination of outage response and triage for all Tier I inputs to include network and system monitoring as well as communication & coordination during outage or maintenance scenarios.

• Be responsible for providing real time operations support during major incidents as well as triage, validation, and escalation of any actual or potential network/system issues.

• Ability to follow established guidelines, policies and procedures

• Effective interpersonal and problem-solving skills

To be successful in this role you will have:

• Ability to obtain and maintain a DoD Secret security clearance

• U.S Citizenship required

• Associate degree

• Or a High School diploma with 2 years of relevant experience in lieu of degree

• Minimum 1 year of relevant experience

• Knowledge of Microsoft Word, Excel, and Outlook

• Familiarity with Active Directory (AD) principals Education

• Must possess excellent analytical, organizational, and time management skills

• Ability to read and follow documented processes and procedures

Additional desired experience and skills:

• CompTIA Security+ Certification (preferred)

• Secret clearance (Preferred)

Experience with Ticketing systems; Remedy, ServiceNow, Jira, and SolarWinds Web Helpdesk

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The hourly amount for this position can be found at the top of this posting. This role is covered by the Service Contract Act.For positions on this contract, we will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor and the Wage Determination (WD). The wage rate will vary depending on the locality. Additionally, you will receive Health and Welfare Benefits based on the WD for the contract.Benefits – Comprehensible benefits for full-time employees (part-time members receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan that includes counseling conditions

• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or Service Contract Labor Standards.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site.